DLC content unavailable?

HIP3401 · May 1, 2023

A DLC (Witcher 3: hearts of stone) that I've played with before is now unavailable after switching from Xbox one to the series X. I was able to reinstall the Blood and Wine expansion but the Microsoft store is saying I need to buy the other DLC which doesn't make sense because I definitely had it prior to switching consoles. When I try load my save it says cannot load due to missing content, and lists both expansion packs as well as a few other things and I don't know how to get everything back.

:)

-- Rick --

Hey hyddro84,

you are right - you are not the only one with this issue. In fact it's happening across all platforms. Its widely regarded as a game/code issue and something the developers are apparently aware of but have not yet fixed.

All I can suggest is that you keep an eye on their forums to see if they post any updates.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

We need to make sure that the DLC is successfully purchased under the account that you're using, please follow the steps below:

Go to https://account.microsoft.com/billing/orders and locate the transaction for the DLC, it should be stated as “completed”.

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed that it is purchased under the correct account, for cases like this what we initially need to do is quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

"POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. "

Ninja Kaspyr 83

My issue is...once I get to the in game marketplace. It always tells me Xbox live content is unavailable. I can't get the rally dlc either.

jawest78

Once a gamertag is banned, all content including DLC, gold time, MS points, etc. are forfeit. As you seem to already know, the console license remains intact and you will be able to use any downloaded DLC on another profile as long as it is the original
purchasing console. Once that console is replaced for any reason, the DLC will be completely unavailable until it is purchased again.

bilgatesisfired

the content unavailable code you listed is one i frequently get. it happens when your internet connection 'goes down' 800700e8. for fixing the code just unplug your router an modem an wait 30 sec then replug. not sure if that will affect the dlc content
downloading improperly but cant hurt to try if you havent.

DLC content unavailable?