Division 2 Says I never purchased it even though I preordered it and played it for months...

Discus and support Division 2 Says I never purchased it even though I preordered it and played it for months... in XBoX Games and Apps to solve the problem; When I try to start the game it says I don't own it when in fact I do. You can see my achievements, I have all the things downloaded, I have a leveled... Discussion in 'XBoX Games and Apps' started by Instantsmile, May 17, 2019.

  1. Instantsmile
    Instantsmile Guest

    Division 2 Says I never purchased it even though I preordered it and played it for months...


    When I try to start the game it says I don't own it when in fact I do. You can see my achievements, I have all the things downloaded, I have a leveled character etc.. on uplay I have the game and achievements etc... I have footage of myself playing the
    game. Starting this month though I have not been able to play the game at all.

    :)
     
    Instantsmile, May 17, 2019
    #1
  2. IRB Win User

    Division 2 Says I never purchased it even though I preordered it and played it for months until now

    I believe their was an error with the purchase servers that effected some people. It perhaps had an issue validating your licence.

    Try a full console reboot and try again, the server problems have been fixed.
  3. MorseyBaby Win User

    Division 2 Says I never purchased it even though I preordered it and played it for months until now

  4. xPaM tHe MaNx Win User

    Division 2 Says I never purchased it even though I preordered it and played it for months until now

    When I try to start the game it says I don't own it when in fact I do. You can see my achievements, I have all the things downloaded, I have a leveled character etc.. on uplay I have the game and achievements etc... I have footage of myself playing
    the game. Starting this month though I have not been able to play the game at all.
    Maybe you were gamesharing with someone who had the game?
  5. M3tal Daz3 Win User

    Division 2 Says I never purchased it even though I preordered it and played it for months until now

    Make sure you are using the account that made the purchase and verify if you were gamesharing before this happened.
  6. PickledBell6822 Win User

    Division 2 Says I never purchased it even though I preordered it and played it for months until now

    Please check this page if you can see on your account that you have completed the purchase for the game.

    https://account.microsoft.com/billing/orders


    If not, it means that you do not own the game.

    If yes, do try to check with Xbox support for them to check your account game license.
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Division 2 Says I never purchased it even though I preordered it and played it for months...

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