Distorted headset sound when using adapter

THE TR0LLER678 · Apr 17, 2017

I have recently purchased a new Xbox controller with a 3.5mm jack and adapter port. My problem is that when I use my Tritton adapter the sound through my headset becomes extremely distorted but when I plug my headset into the 3.5mm jack it works fine. The
adapter works fine on my original Xbox One controller without the 3.5mm jack but this new controller seems to have the problem. I believe it may be the software as I have replaced the controller but the problem still consists. If anyone could help it would
be much appreciated!

:)

Renegade vX · Apr 17, 2017

Headset sound higher pitched when using stereo adapter

I am using a turtle beach x31 in the following configuration: Wireless transmitter > wireless headset > chat cable (came with x31) > 2.5mm to 3.5mm cable (came with adapter) > adapter in controller.

When its set up like this, the sound in my headset sounds distorted, high pitched and very tinny. When I disconnect the cable from the adapter, the sound sounds 'normal' again. For example, gunshots on CoD now sound far too high pitched and just very strange.
Anyway know why the pitch suddenly increases or how to fix it?

U Go 6 FT BeLOW · Apr 17, 2017

Dolby Digital crackling

mines actually opposite..more distorted using DTS in headset or with 5.1 surround sound receiver.

Mister Cizl · Apr 18, 2017

Hey THE TR0LLER678! Double check and make sure your controller is fully up to date. Post back and let me know how it goes!

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Mister Cizl

Hey THE TR0LLER678! Double check and make sure your controller is fully up to date. Post back and let me know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best
info.

U Go 6 FT BeLOW

mines actually opposite..more distorted using DTS in headset or with 5.1 surround sound receiver.

Ricardo Cintra

The Sound Distortion come in TV sond or Headset?

jpgoff

I too have the crackling popping sound with my headset. I've tried everything under the sun to fix this issue. Its not the headset as they sound perfect through my phone and tablet. The home menu screen sounds incredibly fuzzy distortion sound when scrolling.
I've been playing Destiny 2 and at times it's unbearable.

StainableDog

I found I was having problems with the audio there was a sort of echo/reverb on the game audio. I found out if I turned the volume on the turtle beach headset 100% down and then just used the audio controls on the stereo adapter it fixed the issue.

The problem seems to be I was getting game audio from the TV into the head phones which was going via the volume control on the TB headset wire, and previously on the 360 just the chat was coming from the pad. With the new adapter on the Xbox One it pulls
the game audio and the chat audio via the pad, and I was also getting the game audio from the TV with a slight delay causing the distorted sound.

Basically turn the game volume on the wire control thing on the TB headset fully down and it sorts the distorted game audio.

The way the chat adapter volumes work is the 2 buttons on the left control the balance between game and chat audio, the middle is mute and the two on the right are master volume. This can be confusing as the two on the right used to be chat volume on the
adapter that came with the original Xbox One headset/mic thing.

Hope that helps in some way.

SD

Distorted headset sound when using adapter