Dissatisfied With Xbox Live's Customer Service? Share Your Experience.

Hello Friends,

My primary goal is to improve the Xbox Live customer care experience.

I am a combat veteran, a father, a college graduate, and a professional. As such, I feel I have a pretty good grasp on reality and a solid set of values.

Anyone who has worked in any kind of professional business environment knows the value of customer feedback, the fact is undeniable. Sadly, since purchasing an Xbox One at launch it feels as if Xbox Live has attempted to take away the customers voice, preventing
them from voicing their concerns regarding areas such as, customer service, policy enforcement, and quality of service.

Now that "Xbox Live is more social than ever" or so we're told and sold, we are able to share thoughts and ideas regarding the service. Use your voice or you will surely lose it.

Share your story here.

Keep in mind this is a community discussion forum please be respectful and professional.

:)

 

Dissatisfied

if your account was stolen contact support and ask for an unauthorized access case not ms support

Ms support has no jurisdiction over xbox support

Keep in mind the account will be locked for a couple weeks while they investigate

Don't share your account even with game share

They do not need your password and should be changed anywys

 

DISSATISFIED CUSTOMER!!!!!

Your silver account seemed fake because if this is the one you've been playing on, for five years you say, why are you hiding the games played, your G-score etc...

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And how have you spent $1500 in five years, I'm assuming you bought brand new for that price tag, which I would assume means you also purchased extended warranties, etc... I mean, I feel you on the xbox being a little cantankerous (on my fourth or fifth
as well, three covered by full replacement warranty), and that's why as the consumer we must protect ourselves when we can.

.

You're just bummed 'cause your new one fried out and you don't (for some reason) have a warranty (too long, etc... there's logical reasons). No need to forget about all the good times with those dozens of games you had purchased.

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.... and seriously, what did you WANT Ed to do? free xbox? come off it now

 

I think Microsoft should tell us if they are slowly dissolving the social side of Xbox by design, or by inadequacy.

When customer service cannot tell us outright that there is a problem with functions on the activity feed, which has affected some people for six months, and is now affecting a sizeable number of people, then something is definitely going wrong. Microsoft
appear to be unaware (improbable), or unwilling to do anything about the commenting and sharing situation. Either way, this shows poor customer service.

It seems that MS are burying their head in the sand by not addressing these problems. What use is a voice when Microsoft don't even listen?

 

Personally I've had various activity feed issues since the 22/11/15. Having called customer support on various occasions, I was always left none the wiser as to why without any obvious reason I found myself unable to like, share or comment for over 2months.
Recently I am now able to like, share and comment once more, although I have no idea how. It didn't help being told by support that as a preview program member, (I'm not, I'd opted out), that my only course of action was to file a report via the preview dashboard.
In effect, customer support refused to talk to me, or offer any other guidance. Having been a loyal paying customer for 8 years, I was certainly not impressed. Why the seemingly denial of problems that are widespread and widely reported..? Just very random
in my opinion.

 

As a long time proud supporter and fan of xbox/microsoft, I no longer feel proud. I feel ashamed. I feel ashamed bc your actions are not with the customers best intrest in mind. Your actions are lazy and with little ,if any postive results. I COULD go on
and on but im not bc I feel my effort to do so would be rewarded with the same lazy answer I always get= we were unaware of this or we are working on it=. Eventually a time comes when paying for a service you dont ever fully recieve becomes pointless and one
must move on. If you need an example of this go look on youtube. Countless world famous youtube gamers who have all brought a countless customers to Xbox no longer use the xbox live services. They are with sony. Like I said..I feel ashamed for you.

 

I have been a loyal customer and fan of Microsoft / Xbox since the first Xbox.One of the best qualities I always said about Xbox was the reliability. I'm sad to say I can no longer say that. When I joined the preview program I was trying to give back to
the gaming community step up so to speak. I knew as a preview member there would be lots of glitches and problems we are after all basically beta testing the operating systems. What I did not anticipate was after the new operating system went live for everyone
that we would still be dealing with issues! I myself do not get alerts when people like things of mine or of anything else other than a favorite signing in or someone directly sending me a message. And yes my notification settings are set right. Nor am I the
only one to have this problem whatever it is it is a thing, it seems to have to do with the instant sign on. And my system has been that way since I got the new operating system months ago is a preview member. I sent in multiple reports there has never been
a fix put out. I found a workaround which was just to turn the instant sign in off and then my alerts work just fine. And that work around worked for a lot of other people that had the same issue and then preview members had the update the other day and now
the workaround no longer work but the problem is still there. Not exactly moving forward or covering yourself with glory Xbox. In my opinion you've released the system too soon for business reasons apparently before it was ready. One last thing myself and
others keep sending in reports through the preview program that for all we can tell are totally ignored. We are not allowed to call customer service and not only that I've had a couple of friends withdraw from the preview program which did not fix their problems
and apparently they're not allowed to talk to customer service EVER because they were a preview member and since they left the program they cannot send in reports with issues. So they literally have no recourse that is not cool that is not moral and its not
even good business sense! I have been a loyal customer and gamer with Xbox for over a decade, and I spend a lot of money every year on games and gaming whether I continue to do so will depend on you Xbox. Thank you for your time,

 

Hi,

I have always been a loyal xbox fan & to prove this i have a 10yr tenture (around £400 payed subscriptions of the years never minding hardware & software). The fact that these problems with the feed & social side of XBL is NOT EVEN BEING RECOGNISED AS A
PROBLEM BY SUPPORT is one of the most dishearting things ive ever heard from a company so close to my heart..........gutted

 

Would LOVE to find some information on Xbox Live. Purchased it last night, but we cannot access. 'The user profile cannot use Xbox online". No privacy settings are blocked and I've spent 3 hours online trying to get support. Any ideas?