Disputing Previous Game Purchases

Discus and support Disputing Previous Game Purchases in XBoX Games and Apps to solve the problem; Hello! I've recently been banned from Xbox Live and can no longer play the games that I've purchased. I'm wondering if anyone has had any success... Discussion in 'XBoX Games and Apps' started by Akimbos Revenge, Mar 22, 2016.

  1. Akimbos Revenge
    Akimbos Revenge Guest

    Disputing Previous Game Purchases


    Hello! I've recently been banned from Xbox Live and can no longer play the games that I've purchased. I'm wondering if anyone has had any success disputing charges from Microsoft because these business practices are absolutely unacceptable. Before anyone
    comments with their concerns of me getting banned for starting a credit dispute, mind you I am already banned, so I could care less. But does anyone think it's worth the time calling the bank, has anyone had success disputing charges from Microsoft before?
    Thanks!

    :)
     
    Akimbos Revenge, Mar 22, 2016
    #1
  2. &Aria
    &Aria Guest
    Previous Purchases

    I made some game purchases in 2016, that I no longer seem to have access to. I have checked all my Microsoft accounts to see if I may have mistakenly bought it under one of those, however I was unable to find them. I do have the Paypal purchase receipts,
    but when support chat tried to look up the transaction IDs they weren't able to find a match. I'm not sure who I should contact about this.
     
    &Aria, Mar 22, 2016
    #2
  3. DIPDIP0TAT0CH1P
    DIPDIP0TAT0CH1P Guest
    Previous Purchases

    The best thing to do is to check your Account here - https://account.microsoft.com/

    And see if you can see your purchase.

    If not, contact sales support with your paypal information and they should be able to see what happened with the purchase.

    Contact Us | Xbox Support

    There could be other reasons for the games not showing, for example if the game was pulled from the market by the publisher. Or was removed and replaced with another version of the game e.g. GOTY.
     
    DIPDIP0TAT0CH1P, Mar 22, 2016
    #3
  4. Your Tech Dude
    Your Tech Dude Guest

    Disputing Previous Game Purchases

    I would definitely recommend this.
     
    Your Tech Dude, Mar 22, 2016
    #4
  5. maxen
    maxen Guest
    Hello Akimbos,

    Unfortunately it is stated in the Xbox Live Code of Conduct that all permanent suspensions (bans) of an account will result in forfeiture of the content.

    This is the relevant passage from the CoC:

    "UPON RECEIVING A PERMANENT SUSPENSION, YOU FORFEIT ALL CONTENT LICENSES, GOLD MEMBERSHIP TIME, AND MICROSOFT ACCOUNT BALANCES ASSOCIATED WITH THE SUSPENDED ACCOUNT."

    (Capitalisation is as appears in the document and not added by me.)

    Source: www.xbox.com/.../CodeOfConduct
     
    maxen, Mar 22, 2016
    #5
  6. Akimbos Revenge
    Akimbos Revenge Guest
    And that passage is just the problem. If they forfeit my licenses then I will gladly take this up with the bank to get the money back. Thanks for the support!
     
    Akimbos Revenge, Nov 2, 2018
    #6
  7. maxen Win User

    Disputing Previous Game Purchases

    Hello Akimbos,

    Unfortunately it is stated in the Xbox Live Code of Conduct that all permanent suspensions (bans) of an account will result in forfeiture of the content.

    This is the relevant passage from the CoC:

    "UPON RECEIVING A PERMANENT SUSPENSION, YOU FORFEIT ALL CONTENT LICENSES, GOLD MEMBERSHIP TIME, AND MICROSOFT ACCOUNT BALANCES ASSOCIATED WITH THE SUSPENDED ACCOUNT."

    (Capitalisation is as appears in the document and not added by me.)

    Source: www.xbox.com/.../CodeOfConduct
  8. Your Tech Dude Win User

    Disputing Previous Game Purchases

    I would definitely recommend this.
  9. Akimbos Revenge Win User

    Disputing Previous Game Purchases

    And that passage is just the problem. If they forfeit my licenses then I will gladly take this up with the bank to get the money back. Thanks for the support!
  10. ngocphi Win User

    Disputed purchases

    because you didn't go thru the right proccess

    Even PayPal tells you to be a parent and deal with the source of the issue which would be your child and your parental settings

    Also should be noted according to the PayPal agreement and Xbox agreement you signed if there is a dispute you must take it up with the vendor first

    Which you didn't and just arbitrarily refunded it without even consulting. Xbox

    Too many refunds and PayPal does warn yku that there is consequences

    Since you didnf go thru the proper channels you were banned correctly because you got the content and didnt pay for it
  11. HAZMAT RADIO Win User

    Games Removed Due to PayPal Dispute

    Xbox Support won't be able to do anything. Paypal would not have disputed the "tax" for the transaction, they'd dispute the whole purchase. Since the dispute was successful against Microsoft/Xbox then in turn Microsoft/Xbox pulls the license from your account.

    Xbox Support will see the chargeback/dispute of those purchases and that's it. They can't put a game back on your account.
Thema:

Disputing Previous Game Purchases

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