Disputed Charge?

Discus and support Disputed Charge? in XBoX on Consoles to solve the problem; Hi in my last three months or so I Have bought 3 things on the xbox (in game things) I was enjoying the purchases for three months by playing them but... Discussion in 'XBoX on Consoles' started by InfinitysThread, Jul 7, 2017.

  1. InfinitysThread
    InfinitysThread Guest

    Disputed Charge?


    Hi in my last three months or so I Have bought 3 things on the xbox (in game things) I was enjoying the purchases for three months by playing them but now I couldn't play them anymore? I looked on my payments from the xbox and I saw the payments said they
    weren't completed anymore but they said Disputed Charge, why is this happening? it says i have to buy them again. Why?

    :)
     
    InfinitysThread, Jul 7, 2017
    #1
  2. SugaredHarp17
    SugaredHarp17 Guest
    Disputed purchases

    My son used my PayPal account without permission to make purchases through Xbox live. When I saw charges from Microsoft I did not recognize I notified PayPal about unauthorized charges, and shortly thereafter received a refund. Several days later my sons
    Xbox Live account was suspended. He admitted using my paypal account. I have attempted to make payment so the suspension can be lifted, but have been unable to do so despite multiple conversations with customer support asking for contact information for billing.
    I have been told that since there is an enforcement action there is nothing they can do, and they are unable to give me contact information for billing department so I can arrange to make payment for the purchases. Meanwhile the Enforcement Team believes fraud has
    been committed because payment was not made for purchases and therefore will enforce the suspension. Is there any way out of this catch-22?
     
    SugaredHarp17, Jul 7, 2017
    #2
  3. ngocphi
    ngocphi Guest
    Disputed purchases

    because you didn't go thru the right proccess

    Even PayPal tells you to be a parent and deal with the source of the issue which would be your child and your parental settings

    Also should be noted according to the PayPal agreement and Xbox agreement you signed if there is a dispute you must take it up with the vendor first

    Which you didn't and just arbitrarily refunded it without even consulting. Xbox

    Too many refunds and PayPal does warn yku that there is consequences

    Since you didnf go thru the proper channels you were banned correctly because you got the content and didnt pay for it
     
    ngocphi, Jul 7, 2017
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Disputed Charge?

    For billing issues you should contact xbox support billing section

    To call support : Customer Support
     
    M3tal Daz3, Jul 7, 2017
    #4
  5. Dadwhite Win User

    Fraudulent Charges

    Unless the charge is on your account that you own then you can not dispute the charges with Microsoft. Your best option is to dispute the charges with your credit/debit card company and let them handle the dispute with Microsoft. This is what they do
    as a financial institution. It's is a lot easier to dispute credit card charges rather than debit card, takes less time.
  6. M3tal Daz3 Win User

    Disputed Charge?

    For billing issues you should contact xbox support billing section

    To call support : http://bit.ly/2ee23wg
  7. XBF Jasmine Z Win User

    Dispute charges

    Hi Sonia!

    Thanks for reaching out to us here on the Forums!

    In regards to reversing the payment, you would need to submit a refund request. Click
    here to complete a Refund Request Webform.

    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on
    how to keep track of the status of your request.

    If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation
    email sent to you. Our dedicated team is ready to assist you.

    Thank you and let us know if you have any questions or concerns :)
  8. EggsBoxJuan Win User

    Disputing a charge

  9. BanditoDorito1 Win User

    Disputed charges

    I had some issues with my brother buying stuff on my account while i was away at work and i wasnt aware of where to go for a refund so i had called my bank i really dont want my account to get banned ive been with xbox for years and if it does result in
    a ban will i get a warning or does it happen out of nowhere
Thema:

Disputed Charge?

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