Disputed 4 months of fraudulent Gold charges, every game I've purchased on the card is...

Discus and support Disputed 4 months of fraudulent Gold charges, every game I've purchased on the card is... in XBoX Games and Apps to solve the problem; So, I filed a dispute charge on some Gold subscription from a year and some ago. Received about $40 back. Looked on my games on my account today to see... Discussion in 'XBoX Games and Apps' started by AlexanderREDACTED, Dec 22, 2020.

  1. Disputed 4 months of fraudulent Gold charges, every game I've purchased on the card is...


    So, I filed a dispute charge on some Gold subscription from a year and some ago. Received about $40 back. Looked on my games on my account today to see $275 invalidated and unable to be downloaded or played because of a disputed charge. Even Cold War,
    which I purchased after said dispute, was invalidated. Microsoft support is unable to be contacted about it on the Xbox site, which is anything but calming when they just stole $230 from me. What steps should I take?

    :)
     
    AlexanderREDACTED, Dec 22, 2020
    #1
  2. Boom B00M Boom Win User

    Digital orders being cancelled

    If you have disputed charges on a Xbox order it's because either you, someone with access to your account or your credit card provider has flagged the orders a fraudulent. You should call your credit card company and discuss the issue. Once it is un-disputed
    the purchase should go through.
  3. Francia J. Win User

    Purchases were made on my discover card that I did not authorize

    If that's the case, you may need to reach out to your bank to dispute the charges as it can be a fraudulent charge.
  4. onyxishere Win User

    Banned Console

    If you cannot get your money back from the seller then contact the website (most will have rules against selling fraudulent products) or your credit card company or paypal to dispute the charge (either one should have money back guarantees against fraudulent
    products as well).
  5. kyle_m4496 Win User

    Refund

    If you're sure that you or no one you know made this purchase, you may be a victim of a stolen card or fraud. Contact your bank to dispute the charges and prevent more charges. Tell them your credit card has been stolen, if you only dispute the charges, there's nothing to prevent the fraudulent charges from happening again.

    Microsoft does offer way for you to try to identify who made the purchase. It will show a partially hidden or redacted part of the account name.

    Go to https://account.microsoft.com/billing/payments

    Next to “Don’t recognize a charge on your bank statement?”, select Investigate.

    If the card is not on your account, select Add a credit or debit card and follow the instructions to add the card to your account.​ Enter the card's security details and select Submit.​

    Select the arrow next to the charge being queried to show detailed information. Look at the Microsoft account used information.

    Please reach back if you have further questions.

    Thanks,
    Kyle
  6. John P_14 Win User

    I have been charged £10.99 from Microsoft*Ultim Reading OF and I have no recuring payments. Where is this come from?

    If you don't have an Xbox and have never made any purchases from Microsoft, it's possible that the charge may be the result of fraudulent activity. In this case, it's important to take action to secure your account and prevent any further unauthorized charges. You may also contact your bank to dispute the charge as unauthorized purchase.
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Disputed 4 months of fraudulent Gold charges, every game I've purchased on the card is...

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