Disney+ redeem code didn’t work

Hello I have xbox ultimate. I redeemed the 30 free day trail on microsoft edge on xbox. Im sure we all know how brilliant it works sometimes. Apparently the code is stuck between been redeemed and not redeemed. So i need to contact xbox agent to sort it
out and send me an email so I can provide an email for the disney+ account. Because microsoft edge didnt let me. Apparently i dont need the code as the agents should see i redeemed it on the ultimate but havent been able to get into it.

what should i do is there anything anyone on here can do.

thank you gamers and may the force be with you.

:)