Disney + App Not Working

Hello there @Catalystv1, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the app situation, but I want you not to worry about it because I am here to help you out! If there are no issues with the app itself, I believe your console might need either
a network reset or just a system refresh. I would like you to go through the following steps to clear your Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console to check if it's
installing this time.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

Nope, didn't work. I have a feeling there must be something up with disney right now since every other app allows me to preview their install page except disney plus.

It seems like Disney has opted to use the Redstar streaming service, so we have "Disney", but it's not really Disney. It's Redstar, streaming Disney content.

It's mind boggling how Netflix and Amazon can offer a great Windows 10 app, but South Africans are blocked from installing the official Disney app

None of this works because there's nothing wrong with the Xbox network connection. It works perfectly fine for literally every other streaming app including Hulu and ESPN. I had the trio package with ads but have cancelled and will never have Disney again as long as they just keep redundantly blaming the network connection and their customer's devices instead of taking responsibility for their issues. I've had Disney for years without issues, this is something they changed with the app to make it not work on Xbox. Many people have reported and Disney keeps ignoring and blaming the customer.

Hello YouKilledKennyg,

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will be
more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!