Disk is damaged?

Discus and support Disk is damaged? in XBoX Games and Apps to solve the problem; i have tried severel disks that are 100% clean and i put them in to download but my xbox gets to like 9 or 3% and stops and says disk is damaged and i... Discussion in 'XBoX Games and Apps' started by extremejdog, Dec 2, 2016.

  1. extremejdog
    extremejdog Guest

    Disk is damaged?


    i have tried severel disks that are 100% clean and i put them in to download but my xbox gets to like 9 or 3% and stops and says disk is damaged and i think i have almost done everything i can but i dont know if there is anything i can actually do to fix
    this

    :)
     
    extremejdog, Dec 2, 2016
    #1
  2. HassanB
    HassanB Guest
    Disk is Unreadable

    Hi,

    Please go through the solutions noted in the disc drive solution guide here. If those solutions don't work for you, it could be one of two issues,
    issue one could be that there is a problem with your console's hard drive and this can be tested by removing the console hard drive and then trying to play the game and see if it works. If that doesn't work, then it's likely it's your console and your disc
    drive is having a harder time reading these specific discs. Unfortunately for the latter, there's really no "fix", the console would need to be sent in to be repaired.

    Since you've stated this is a 4 year old console, I doubt you'd want to get that done (just in case you do, you can do that
    here) but it would mean that your better off getting a new console.
     
    HassanB, Dec 2, 2016
    #2
  3. Andrew_F90
    Andrew_F90 Guest
    Disk is Unreadable

    Is it the Open Tray error message or does it say that the disk is unreadable? I had an issue with my old original white xbox, it started with the an error like this:

    The disk is unreadable.

    1. Clean the disk with a soft cloth.

    2. Restart the console

    Then that error became more and more frequent with all my games then the error changed to the Open Tray error, where it would just say Reading...then Open Tray because it did not recognize the disk.

    Steps for unreadable disk:

    Make sure the disks are clean from dust and dirt. If they appear dirty or spotty clean them with a soft cloth.

    Clear your system Cache and try to load the game again -
    support.xbox.com/.../clear-system-cache


    Try removing your hard drive while the console is off then start it again and try to play - if this works let me know more steps are needed.

    Check for tray errors-Press the open tray button and watch the tray if it opens about half way then retracts or acts weird then this may be a hardware issue.

    Check to see if the console is overheating. Feel the top of the console as you play and see if it gets hot to the touch. Over heating does not always result in a red light error and has been know to cause disk read errors.

    If you get the open tray error let us know there are many "fixes" but the most reliable resolution is replacement.

    Hope this helps.
     
    Andrew_F90, Dec 2, 2016
    #3
  4. medium bloke Win User

    Damaged disk

    If you have a warranty on it, use it. If not, try to borrow a friends copy of the game, then install it to your hard drive, then use your scratched disc to verify the installed game. The downloaded version will unfortunately have to be purchased separately.
  5. XBF Brad A Win User

    One disc, and only one disc, causes my disc drive to make a weird noise.

    Hello Rocker,

    Thanks for reaching out to the forums. We understand you are having issues with a disk. We recommend to get a new disk. As it is the only disk causing issues it is somehow damaged or something. One way a disk can be damaged and is very hard to see, is the
    disk being warped. As another test you could try the disk in another console.

    Thanks,

    Brad
  6. ODST343 Win User

    Rented movie

    The disk maybe damaged or it could be a pirated disk if you got it from redbox
  7. JourdainPanda Win User

    Unable to connect to multiplayer

    The one that will not work is using the disk. The one that works is a full download as the disk got damaged
  8. floriansa Win User

    Drive damaged disk

    Thanks to all of you for the replies. I thought nobody replied, since I expected to get some notifications on my email, but just now read that there is a problem with this service. For my defence I want to say that I do not recall having a sign on my tray,
    and I usually keep things like this ( I still have the nvidia and intel stickers on my 5 year old laptop). The game was brand new so the problem had to be with my xbox.

    Thanks again.
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Disk is damaged?

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