Disgruntled Customer

SilentGamer895 · Feb 4, 2014

forums.xbox.com/.../default.aspx. I'll say this JDangles even if i heard ideas what could do to implament them huh?

Zero Fox Policy · Feb 4, 2014

I'm tired of doing someone's job for them, all I want is for someone to take a look at my experience which echoes so many others and apologise AND compensate me fairly.

I don't want to tell Microsoft how to learn from their own mistakes.... They should be figuring that themselves when they can be bothered to stop counting their profits.

CMUchippewa · Feb 4, 2014

I agree with Devil...we all knew the risk of a company releasing 3 millions consoles at once. Thee are bound to be a few bad apples in the bunch. I realized that when I preordered for the Day One Edition. I took a chance.

Zero Fox Policy · Feb 4, 2014

Yeah and I'm not contesting that fact I happily bought a launch day console knowing the same thing.

But if you read my post I am complaining about the falsity of the compensation scheme and not only that but the customer services side of handling these problems in my experience was poor at best.

I'm not quite sure if these people are trolls but I don't want this to turn into a name calling thread I just want some attention brought to this.

SilentGamer895 · Feb 4, 2014

Well put it here
forums.xbox.com/.../default.aspx here you can bring attention to any issue you have to microsoft plus they monitor that site constantly.

Jimmy Beam est · Oct 31, 2018

His problem is a warranty issue not a feedback future wish list suggestion.

Zero Fox Policy

I'm tired of doing someone's job for them, all I want is for someone to take a look at my experience which echoes so many others and apologise AND compensate me fairly.

I don't want to tell Microsoft how to learn from their own mistakes.... They should be figuring that themselves when they can be bothered to stop counting their profits.

ORZOWEI2000

Microsoft should wake up and change this customer support disaster, or the future of XBONE is turning to deep black, and very fast...

John Karlovich

Sticky, you are not alone. I knew there would be some issues but I never expected to be treated so horribly by Microsoft Support. I would be much happier buying this system (that was not ready for prime time) if there was a knowledgeable customer support
rep helping me and making me feel like they cared. So far I've talked to about six reps and they all tell me something different, they all lie whenever it will help them get off the phone faster, and they are not nearly as knowledgeable as they should be.
After tens of thousands of dollars happily sunk into the Xbox and Xbox 360 consoles, I expected much more out of Microsoft with this new console and, especially the support behind it. I'm close to dropping Microsoft altogether after the nightmare I've been
through over the past three weeks. Some of the worst support I've ever seen from a company.

SilentGamer895

forums.xbox.com/.../default.aspx. I'll say this JDangles even if i heard ideas what could do to implament them huh?

John Karlovich

You aren't hearing any ideas? How about standing behind the product? How about cutting down the 10 business day "processing" time? How about not making users pay to ship their broken controllers back? NJDevils, I understand you are trying to help, but
at some point you need to realize you are not being objective...at all...

Disgruntled Customer