Disconnection from XBox 360 Live

BoozeCruise69 · May 17, 2016

Im 59, and have several health issues / problems, for which I use XBox 360 as a form of therapy. Recently, I am unable to play online because of continued and repetitive disconnection. The only game I play is Infection on MW3.

When I turn my XBox 360 on it connects straight away, no problems or issues, while I'm at the "Homepage".

I can watch Netflix or UTube and all is good, I never get disconnected. As soon as I go to play the game online, I get disconnected and have no idea what the problem is, and am unable to play.

I have deleted and re-downloaded my profile several times. I have emptied the cache several times, and the following figures are from my Network ...

Wireless Connection

Latency 39ms, Packet Loss 0, Upload Speed 0.51mbps, Download Speed 3.41mbps, Signal 100%, WiFi 5mbps,

Im from Canada, and use Shaw as a service provider.

Please Help! ... Many Thanks

:)

beefysupr · May 17, 2016

Backwards compatibility question

Hi, so I downloaded NBA Jam Fire Edition on my Xbox One. So I launched it and it said disconnected from Xbox Live using the 360 titles, then when I was in the game I tried to sign into my Xbox Live it showed the 360 login screen which I selected to sign in and said sorry this profile can't connect to the Xbox live on this console. Now I just wondering if you are able to sign in for the backwards compatible games or its just you as a continue without save thing. Sorry just was able to find an answers for this. Thanks for any help!

JoshTasaico · May 17, 2016

X1 Desperate Help !!

Live and your controller shouldn't have any sort of connection from what I understand.

Try these fixes:

Hard reset your Xbox

Update your controller

Make sure the controller is charged

Click to expand...
Click to expand...

I've tried hard resetting and updating and the controller is charged. I don't understand why that every time my Xbox disconnects from live that my controller disconnects as well. For starters I don't even know why my live is disconnecting...

PyroKillJoy · Aug 15, 2016

hi there. you have done everything correct. you could try to reset your xbox 360 to factory defaults an you wont lose anything. you could also switch from your wireless connection an wi-fi to wired an hard wired. i too am from canada. wifi is not great.
but try those steps an see what happens i hope this helps thank you

Bazajaytee

Does the whole Xbox 360 disconnect from Xbox Live or just the game drops you to the menu?

If the console disconnects from Xbox Live, do you experience any other online games causing the same issue?

iV L3G3NDz T1M

If getting randomly disconnected from Xbox Live Please try this
support.xbox.com/.../random-disconnect-solution

XBF George L

Hello Luciane!

Thanks for reaching out to us here on the forums with this situation. I understand you're having an issue where your Xbox 360 is disconnecting from Xbox Live is that correct? Take a look at this helpful support article:"I'm
getting randomly disconnected from Xbox Live". Let us know with a reply how it goes.

XBF Crystal P

Hey there Kenneth,

Thanks for reaching out. I'm sorry to hear about the random disconnect from Xbox Live on your Xbox 360.

I recommend to try the following troubleshooting article:
Xbox 360 Disconnect Solution.

Try this out and let us know the results.

Miss Ghidorah

Hi there!

Sorry to hear you're experiencing disconnecting issues from Xbox Live. Let's have you check out this troubleshooting article for

randomly disconnecting from Xbox Live if you haven't already.

Please let us know how it goes after attempting the troubleshooting steps!

Disconnection from XBox 360 Live