Disconnecting headset (wireless/wired) causes video in Youtube and Dashboard audio to play...

Discus and support Disconnecting headset (wireless/wired) causes video in Youtube and Dashboard audio to play... in XboX Insiders to solve the problem; Hi all, noticed this a couple weeks back but it's still doing it now. Happens 100% of the time with the wireless headset, 50+% of the time with wired.... Discussion in 'XboX Insiders' started by /u/pinkurpledino, Jun 24, 2019.

  1. Disconnecting headset (wireless/wired) causes video in Youtube and Dashboard audio to play...


    Hi all, noticed this a couple weeks back but it's still doing it now. Happens 100% of the time with the wireless headset, 50+% of the time with wired.

    How to reproduce: Connect a wireless headset to the xbox, load Youtube and watch a video, disconnect the wireless headset (either go out of range, or turn it off). Video will play 1/4-1/2 and dashboard sounds will also be bugged. I have reported this via the app on the xbox too whilst it was doing it. I don't think it's a Youtube problem due to the dashboard sounds being bugged also.



    Occasionally it'll fix itself, otherwise you need to either reconnect a headset (wired, or wireless), or restart the xbox. Killing the running apps/games does not fix it.



    Original (2014) Xbox One



    Edit: I have reported this on the console also

    submitted by /u/pinkurpledino
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    /u/pinkurpledino, Jun 24, 2019
    #1
  2. AquarrzSudnnym Win User

    Getting Disconnected

    Are you using a 3rd party wireless headset when playing a game?

    "Third-party wireless headsets can cause active interference because they broadcast on the same frequency as wireless routers. To identify if the headset is causing the issue, disconnect the power from the base station of the wireless headset, then
    check to see if this clears up the connection problem you were experiencing."

    Before you go down the route of a Complete Factory reset I would try a wired connection to your router.
  3. ZombieJesterCOE Win User

    Headset

    Is it a wired or wireless headset?

    If wired, try making sure the audio port on the controller is clean as well.
  4. Shadowskill08 Win User

    Headphones won’t stay connected

    Is this a wired or wireless headset? Headphones will typically be packaged with a manual for troubleshooting disconnection.
  5. AquarrzSudnnym Win User

    XBOX ONE X

  6. Smuroh Win User

    Headset or Controller problem

    Hi braelynnfiedler,

    Firstly is your headset wired or wireless, if it is wireless you will need to reconnect it to the xbox after a reset as the xbox has now removed anything that was connected to it, if it is a wired headset then maybe try disconnecting the controller and reconnecting
    it again to see if that helps.
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Disconnecting headset (wireless/wired) causes video in Youtube and Dashboard audio to play...

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