Disconnecting from online games

Jane.Morgue · Apr 20, 2020

I've been having a problem now for 3 months. When I'm playing any online game, I lose connection but I dont disconnect from xbox live itself, it's just the games I'm disconnecting from. yes I've hard reset my xbox and unplugged everything and plugged it
back in, I've restarted my internet stuff and I've called my internet provider and even had them give me a new router and everything but I'm still having problems. I thought maybe it's on Microsoft's side, but my other friends are playing just fine on their
consols. idk what else to do, bruh I even ordered a new xbox that's coming in tomorrow thinking it's my xbox because I ran out of things that could be the problem.

:)

XBF Steven R

Hey there
Jane.Morgue,

We will be locking this thread due to it being revived by a new post. If the issue is ongoing, we recommend creating a new thread. We will be more than happy to answer any questions. Thank you and happy gaming!

XA Dean

Hello,

Please could you reply with what your NAT type is currently at? You can find this by navigating to (settings, network settings) and your NAT type will show in the right hand side.

I can provide a few fixes for this as I have worked in the IT department and understand a lot of common issues that people tend to experience, especially with game servers.

Regards,

NRMLTY

QWERTSGC

Same ive been running into this problem lately and its really annoying.

Also could you please let me know if you are still experiencing it on the new xbox

QWERTSGC

Same ive been running into this problem lately and its really annoying

SmartLace1968

Hi there! This is Virginia O.

I understand that you are experiencing disconnection from your online games.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check for software conflicts. Make sure to close any unnecessary applications before launching your game.

And then make sure that your PC is up to date, kindly open your Start menu, go to Settings, then select "Update & Security" and click "Windows Update"; from there, click "Check for updates" to see if any updates are available.

After that please restart your PC as well as your router as well in order for both devices to refresh.

Next is adjust power settings by going to Control Panel > Power Options and make sure your power plan is set to High Performance.

Kindly run network troubleshooter. Open Settings > Update & Security > Troubleshoot and run the Internet Connections troubleshooter.

Then reset network settings. Please go to Settings > Network & Internet > Status > Network reset and reset your network settings.

After that is to check for malware. Run a thorough scan with your antivirus software to make sure there's no malware causing the issue.

Thank you for your cooperation.

Disconnecting from online games