Disconnecting from Live constantly

As with everyone else's complains, I get disconnected from Live constantly. Sometimes I can log in right away, other times I have to go back to the dashboard and try a few times before I log in. This crap started randomly last month (March).

What Country/State/Province do you live in? Alberta, Canada

Modem brand & model number: Actiontec V1000H

Router brand & model number: Modem and Router are the same, it's a gateway

How many Xbox 360 and Xbox One consoles are connected to this router?:
1











Who is your ISP? (Internet Service Provider): Telus







W: 0000-00B

X: 0000-F001

Y: 20A8-4860

Z: 8015-1918

ID: FFFF-FFFF

L: 8015-190E

Q: 801C-274C

T: Wired

A: 192.168.1.77/255.255.255.0

G: 192.168.1.254

D: 192.168.1.77/75.153.176.9

:)

 

Disconnecting from Live constantly

Cleared cache, deleted both profiles on the hard drive, rebooted console, re-downloaded the profiles again and still didn't work. Any other tips?

 

Disconnecting from Live constantly

Hi there, sorry to hear you're having so many issues.

I had exactly the same problem a couple of months ago and I did 2 things, which seemed to resolve it.

Firstly, I cleared the cache. To do this, go to your System Settings, Storage, then highlight a device, in my case I have the Hard Drive, Memory Unit & Cloud. Once highlighted, press Y and you'll get the option to Clear Cache. Do this for any drive you have.

Secondly, (and please don't do this unless you're sure you know your log-in details!) - I deleted my profile and re-downloaded it. To delete a profile, stay within the Storage and select All Drives (if you have more than one,) then select Profiles, choose
your profile and then hit Delete.

At this point I rebooted the console.

When you switch it back on, you need to press the Guide button and choose the option to Download Profile. It will ask you for your log-in details.

Incase you have forgotten the log-in details, you can go here:

support.xbox.com/.../forgot-microsoft-account-solution

I hope this resolves everything for you. It seemed to do the trick for me, post back and let us know the result

 

I am having the same problem. Its been about a month now, consistent disconnects and trouble accessing Xbox Live. Upgraded old modem and router to the new wifi router thinking it would be huge improvement, but more of the same. I'm wondering if the problem
could be my ISP because I do get limited WiFi on the cell phones also, but not always the same time.

What Country/State/Province do you live in? Rhode Island, USA

Modem brand & model number: Netgear C6300 AC1900 Dual Band WiFi router

Router brand & model number: Modem and Router are all-in-one

How many Xbox 360 and Xbox One consoles are connected to this router?: 1 (wired)

ISP: Cox Communications

W: 0000-000B

X: 0000-F001

Y: 20A8-4840

Z: 0000-0000

ID: FFFF-FFFF

L: 0015-10F0

Q; 8015-1000

T: WIRED

G: 192.168.0.1

D: 68.105.28.12/68.105.29.12

A: 192.168.0.9/255.255.255.0

 

Yeah same problem, I was playing Dark Souls 2 and had summoned someone for a stupid annoying boss in undead crypt when all of a sudden I get disconnected (pretty *** off). There is nothing wrong with my internet as I unplugged and replugged it. But now everytime
I try and connect I get an error message saying My xbox is unable to connect to xbox live. Like it is my fault? I am able to brows my computer online so it is not me.

What Country/State/Province do you live in? Allentown, Pennsylvania

Modem brand & model number: One you get from RCN, think it is a Moterola

Router brand & model number: Netgear 4500 (great router which is why I am always surprised when these issues happen.)

How many Xbox 360 and Xbox One consoles are connected to this router?: 1

 

This is all happening because Microsoft is becoming a bunch of slackers, this is bull ***!!! This happens all the time now. What the *** you
[Mod Removed] do with all the money you make off us?? It sure don't going into making our service better, no wonder they give us free games...You guys best shape up and get your *** straight or I'm dropping xbox!!