Disconnecting and signing out?

Discus and support Disconnecting and signing out? in XBoX on Consoles to solve the problem; Ok, so... I've had my box for a little bit now, and ever since I downloaded the new update I've been having the same problem at random. One, the... Discussion in 'XBoX on Consoles' started by Kindr3dWolf, Jul 24, 2017.

  1. Kindr3dWolf
    Kindr3dWolf Guest

    Disconnecting and signing out?


    Ok, so... I've had my box for a little bit now, and ever since I downloaded the new update I've been having the same problem at random. One, the connection to Xbox-live keeps hiccuping. Where every thirty seconds or so, it'll just disconnect from Xbox live,
    and then reconnect. It also keeps randomly signing me out and telling me to sign in with a controller, over and over. Usually hard reseting my xbox has fixed other past issues, but this isn't one of them. What do I do?

    :)
     
    Kindr3dWolf, Jul 24, 2017
    #1
  2. leebroath
    leebroath Guest
  3. E McSq
    E McSq Guest
    Having an issue installing a game

    Try disconnecting from xbox live by signing out your profile, then install the game.
     
    E McSq, Jul 24, 2017
    #3
  4. Kindr3dWolf
    Kindr3dWolf Guest

    Disconnecting and signing out?

    I decided to look at my advanced settings for the network, and the part that's hiccuping is IPv6. I recently deleted and redownloaded my account, and so far it's not signed me out, though to be honest, my hopes aren't exactly up.
     
    Kindr3dWolf, Jul 24, 2017
    #4
  5. Hey there Kindr3dWolf,

    It could be a conflict with IPv6, but let's get a few more details and narrow it down just to be sure.

    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number
    • NAT Type

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, Nov 1, 2018
    #5
  6. Mister Mascot Win User

    Disconnecting and signing out?

    I decided to look at my advanced settings for the network, and the part that's hiccuping is IPv6. I recently deleted and redownloaded my account, and so far it's not signed me out, though to be honest, my hopes aren't exactly up.
    Hey there Kindr3dWolf,

    It could be a conflict with IPv6, but let's get a few more details and narrow it down just to be sure.

    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number
    • NAT Type

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  7. Tz RyZe Win User

    Disconnected and signed out

    Hello, is your problem already a result or something? I recommend that you restart your console, maybe it could be that, or also restart your internet
  8. Kindr3dWolf Win User

    Disconnecting and signing out?

    I decided to look at my advanced settings for the network, and the part that's hiccuping is IPv6. I recently deleted and redownloaded my account, and so far it's not signed me out, though to be honest, my hopes aren't exactly up.
  9. Player664909411 Win User

    Disconnected and signed out

    Ive restarted both multiple times, the console still wont connect yo the internet
  10. xBlessTheFall3n Win User

    Disconnected and signed out

    This is happening to me as well since last night. And all the servers say they are working, and I have a wired connection to my router/modem
Thema:

Disconnecting and signing out?

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