Disconnected from xbox live; sign in status changed

Hey there theultimateabel,

Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• Modem Manufacturer
• Router Manufacturer (if being used) as well as the model number
• NAT Type

Let's then have you try to do a Network power cycle, to see if it helps.

• Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
  
• After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
  
• Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

That information will help us determine the next best steps. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

something ive noticed. if i sit at the dashboard i dont disconnect ever, as soon as i load up black ops 2 the disconnecting begins every 5-10 minutes, no matter if im in a multiplayer match or just sitting at the main menu (disconnected from xbox live) sign-in
status changed

it doesnt make sense to me how a game can cause the disconnects though

Hey there freegoldxblcard,

If you're experiencing random disconnects from Xbox Live, or any other support related problem. We'd love for you to create a new post so that specific support can be provided to your situation. Please also keep in mind the forums guidelines when you post.

Thanks!

Thanks very much for the information Diebric,

It looks like there is a known issue with this particular device (the Technicolor TC8305C). It's recommended by our network teams to replace it as there is no guaranteed fixes unfortunately. You can learn more about this device on our network hardware forums
HERE.

The Linksys router you're using should be perfectly fine however. So you might want to contact Xfinity to see if they may have another device you can trade for and that should solve your connection problems.

It's not letting me edit my post anymore, so I'll include some miscellaneous information here.

I have these same issues with Fallout 3 while playing on Xbox One. They're more rare than Black Ops' disconnects, but they still happen.

Titles like Black Ops, Skyrim, Fallout 3, Fallout: New Vegas, and Minecraft all gave me these same issues when I owned and played them on the Xbox 360.

I have never experienced these issues while playing Might & Magic: Clash of Heroes, on the 360 or the Xbox One.