Disconnected from cloud gaming session

bigdog51421 · Jan 12, 2024

I am having trouble connecting to cloud gaming and my Xbox Series X. I am able to connect when I'm on my home network, but when trying to connect when away from home, I am unable to connect.

I use cloud gaming on my iPad Pro 12.9 M1, iPhone 15 Pro Max and iPad Mini 6.

Every time I try to remote play, I get an error that states: "Disconnected from cloud gaming session. Something went wrong, please try again later." And then a random code under the "quit game" and "give feedback" buttons.

Help!

:)

reckoner22

I'm having the exact same issue.

iOS Xbox app works fine with remote play.

Brand new Windows 10 PC causes the error.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Does this happen here as well? www.xbox.com/play

LividDuke

Hi Georges,

Thanks for the reply, please see below:

Edition Windows 10 Pro

Version 21H2

Installed on ‎2022/‎01/‎21

OS build 19044.1503

Experience Windows Feature Experience Pack 120.2212.4170.0

Fresh Installation with all system and driver updates applied.

saad maih

the servers are down I've been trying to play for a long time but hasn't worked. so you just have to wait and keep on trying till it works.

Jesse E'

Please try the following:

Step 1

- Type Troubleshoot in Windows search and press Enter

- If you can't see troubleshooters, click the Additional troubleshooters option on the right

- Here, find Windows update section

- Click Run the troubleshooter and wait till the process is finished.

Step 2

- Type Services in Windows search and hit Enter

- In the new Windows, scroll down till you find Background Intelligent Transfer Service (BITS)

- If the service is running, right-click and select Restart

- If not, right-click and select Start

- Do the same with Windows Update service.

Step 3

Press Win + REnter the following and hit Enter:

regsvr32 Qmgr.dll /s

Open the Run dialog again and run the following command:

regsvr32 Qmgrprxy.dll /s

Step 4

For this fix to work, you would have to find another Windows 10 machine of the same version (Home/Pro/Enterprise). If you have access to such a machine, do the following:

- Access another computerType regedit in Windows search and press Enter

- If User Account Control shows up, click YesNavigate to the following location:

HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Services\\TrustedInstaller

- Right-click on the branch and select Export

- Choose the location, name the file trustedinstaller and click Save

- Transfer the file to your computer

- Once the file is on your desktop, double-click the trustedinstaller.reg to merge it with your own registry

- Restart the PC and try updating Windows again.

Step 5

If none of the above helps, you can repair your Windows installation without losing files or installed apps. Here's how to do it:

- Go to the official Microsoft website and download installation files

https://www.microsoft.com/en-us/software-downlo...(press Download tool now)

- Once downloaded, double-click the setup.exe

- Accept License and Terms, select Upgrade this PC now, and click Next

- After the necessary files are downloaded, choose Keep personal files and apps

- Click Install (make sure that all apps are closed and not running before doing this)

- Your PC will restart and installation finished

Disconnected from cloud gaming session