Disconnected from cloud gaming service

If you have VPN, firewall or antivirus, disable it and test.

But this error is normally only caused by the configuration of your modem.

So you just need to configure your internet devices now.

They are unconfigured, so have access restrictions, causing these errors.

If you do not have knowledge, I advise you to contact the ISP that they will do for you

set a fixed ip for the console/PC, open the ports described below, disable and enable the UPnP function and disable the modem firewall, if you have a modem and a router the process has to be done on both devices.

Put console/PC IP in DMZ zone.

Port 88 (UDP)

Port 3074 (UDP and TCP)

Port 53 (UDP and TCP)

Port 80 (TCP)

Port 500 (UDP)

Port 3544 (UDP)

Port 4500 (UDP)

You can ask ISP(Internet Service Provider) for help

It's asking for an Internal Port & External Port when I tried to configure an assigned IP address with a UDP & TCP. You have a list of all the ports but none say Internal or External. Also how do I put my PC into a DMZ Zone?

The name of the app is Xbox console companion, friend.

Hello Dameon!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

What platform are you using, friend?

Console, pc, mobile?

If you have a PC, please perform this test.

Tell me what appears in this test please. Download the companion xbox console app > settings > network > NAT type

I'm waiting for your contact, friend

These settings are your ISP's responsibility, friend.

Only it is able to configure, unfortunately we are not able to carry out this process. That's why we always advise you to contact your ISP and they will help you in this process.