Disc tray issues

Signs of future problems to come, if you have warranty on your Xbox 360 I recommend contacting Microsoft or go to the store where you bought your warranty for replacement.

Try this...... put the Skylanders Giants disc into the tray, then turn off the Xbox, then boot the Xbox again with the disc in the tray and see if the error goes away. I was having the same issue, but when I did it in this order it seemed to work. If I
put the disc in the tray after the Xbox was booted I got the error.

Hello Fellow gamer,

Thanks for coming to the forums. We recommend trying these steps to see if able to install the update.

You can resolve this issue by retrying the update after ejecting the disc tray and pushing it back in halfway. Here’s how:

1. Eject the disc tray and remove any disc from the console.
   
   Important Do not close the disc tray. Leave it open.
2. With the disc tray open, remove the power cord from the back of the console.
3. Gently push the disc tray about halfway back into the console.
4. Plug the power cord back into the console.
5. Push the power button on the console. The tray should close the rest of the way, and then the console should restart and display the Xbox Dashboard.
   
   Important Do not use the controller button or the disc tray eject button to turn on the console for this step.
6. Try updating your console software again.

Try this and let us know.

Brad

If I had to guess, I would say both of your 360's need to be fixed. I have had disc tray problems with 3 separate xbox 360's, each one was a disc tray issue similar to what you describe. Some games took a long time to work, others didn't want to work at
all, sometimes I would have to open and close my disc tray dozens of times to get a game to work.

The reason it doesn't work is because something is broken inside of your disc tray, or something that deals with your disc tray functionality.

Like I said, this is just a guess.

I have had issues with game play before. I have the same model Xbox as you, and It is possible that the issue is with the disc reader itself. This has happened to me with other consoles before. I find that a good test is to stick a blank disc with no content
on it in, leave it in there for one hour, then take it out. the disc may have a slight dust layer on it indicating the disc tray is dirty, or you could just open the tray and run a microfiber cloth over the tray. As this would need to be done anyway after
the check, it would probably save time just to do it first. New discs usually don't run well with dirty trays, but for some reason the older discs work fine. Not quite sure why this is, but it has happened to me. Just a suggestion.