Disc tray/Console failure (5 times different issues)

Discus and support Disc tray/Console failure (5 times different issues) in XBoX on Consoles to solve the problem; Hi all Hoping someone here can help. Im at a total loss. Ive been through 5 different xbox one consoles. All have had a different failure of some... Discussion in 'XBoX on Consoles' started by JaydenDruzynski, May 29, 2020.

  1. Disc tray/Console failure (5 times different issues)


    Hi all

    Hoping someone here can help. Im at a total loss.

    Ive been through 5 different xbox one consoles. All have had a different failure of some kind and im sick of forking out money for replacements.

    My most recent one is experiencing disc tray failure. Ive done the usual troubleshooting steps and it's been getting worse. And after resetting it now no games will launch immediately.

    Can anyone help me at all? I tried xbox support and they just shoved me off and were completely unhelpful.

    Keen for any assistance. Thanks in advance

    :)
     
    JaydenDruzynski, May 29, 2020
    #1
  2. PlushRelic54582 Win User

    Disc tray/Console failure (5 times different issues)

    Hello and thanks for posting your questions on fourm please use link below to help solve this problem

    Xbox support

    @plushrelic
  3. XxD3ltaBravoxX Win User

    what did this new update do to my xbox, the tray is opening and closing all the time,

    [quote user="XSoulShooterX"]4: while your xbox is off push you disk tray in half way[/quote]

    @OP, I'm not sure if this is the best idea. The chances of damaging the disc tray are greater if you operate it without power. Intentionally operating the Xbox disc tray while not powered may also void your warranty. I'm not sure if the problem here is
    disc drive failure.

    By chance, is your Xbox console 4G?
  4. Mister Gwyther Win User

    time frame for fixing issues with update

    Hey there Farmer! I'm sorry to hear your console is acting up. At this time though we have no indication that the update caused any irreparable hardware failures. For your issue I would suggest starting with the disc tray troubleshooter (support.xbox.com/.../disc-drive-solution)
    and follow the suggestions there. Please let us know if you need any further help, thanks!
  5. paulsmid Win User

    A system update is required to sign in to Xbox Live, but the update is currently unavailable

    try this it works 9 out off 10 times with these problems

    Your console had a problem during the update process. Carefully follow these step-by-step instructions:

    1.Eject the disc tray and remove any disc from the console.

    Important Don’t close the disc tray. Leave it open.

    2.With the disc tray open, remove the power cord from the back of the console.

    3.Gently push the disc tray about half-way back into the console.

    4.Plug the power cord back into the console.

    5.Push the power button on the console. The tray should close the rest of the way and then the console should restart and display the Xbox Dashboard.

    Important Don’t use the controller button or the disc tray eject button to turn on the console for this step.

    6.Try updating your console software again.

    The update should now continue. If the above steps don’t work, the console might need to be repaired. Contact Xbox Support using the Assistance section at the bottom of this page.
  6. paulsmid Win User

    Constant software update - please help!

    1.Eject the disc tray and remove any disc from the console.

    Important Don’t close the disc tray. Leave it open.

    2.With the disc tray open, remove the power cord from the back of the console.

    3.Gently push the disc tray about half-way back into the console.

    4.Plug the power cord back into the console.

    5.Push the power button on the console. The tray should close the rest of the way and then the console should restart and display the Xbox Dashboard.

    Important Don’t use the controller button or the disc tray eject button to turn on the console for this step.

    6.Try updating your console software again.

    The update should now continue. If the above steps don’t work, the console might need to be repaired. Contact Xbox Support using the Assistance section at the bottom of this page.

    this i found out is the best way to reinstall the update works 8 out off 10 times to clear updat problems
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Disc tray/Console failure (5 times different issues)

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