Disc Stops installing at 25%

Hello there @RagtagGrain4053, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

The next step would be to check your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

If needed or if it’s dirty or scratched, wipe the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom faces, then re-insert it and try launching again

Another thing you should troubleshoot is your persistent storage by selecting Profile & system > Settings > Devices & connections, and then selecting either Blu-ray and then select Persistent storage to clear it.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Greetings imp,



Sorry to hear about your issues with getting Ark to install, let me see if I might be able to help:

• We have a basic troubleshooting guide for installation issues here Troubleshoot Installs | Xbox Support
  
  • You mentioned most of the steps already in this article as items you have tried but thought I would provide it for your reference
    
• I also want to double check that when you restarted your console, you used the restart command. If you power off your console and power it back on it doesn’t complete the same steps.
  
  • Press and hold the Xbox button on your controller.
    
  • Choose Turn off console or Restart console > Restart.
    

Let us know if that worked! If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.



Sincerely,

Staniel

Xbox Employee

And as always, if this helped answer your question, please help the community out and mark it as such below!



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Probably right, the disc stops a little while after the disc loads because the game is then running from the HDD, if you don't have the game installed to the HDD the disc won't stop spinning, either way will work. It's the disc stopping that causes the problem.

Hello! I love the Darksider series! Im sorry you are having troubles with installation. If you head to this link it will give you the proper steps for disc install stops near zero.Disc
Install errors

Here is the troubleshoot guide for discs not installing!

https://beta.support.xbox.com/help/...s-at-zero-when-installing-xbox-game-from-disc