disc read problems

Pirvan · Oct 1, 2014

I have a day one Xbox one and it has startec giving the error message "Sorry, we are unable to play this disc - Try an Xbox One game, a music CD, or a movie on Blu-ray or DVD. (0x80820002)". I have power cycled the console and it might fix it for the first
game disc I put in, but it fails when I switch games. It will play DVD and blue-ray disc. I have found that if I put in one of those discs in the console and let it play for a moment and then eject the disc it will then read the game disc.

:)

hgourde · Oct 1, 2014

Disc read problems

Anyone else having problems with a disc is unreadable error. I can install the first disc, but when I put the second in, I get the error message. Other games work fine, as well as being able to install first disc. What do I do?

c4ubaka · Oct 1, 2014

Disc read problems

Сегодня купил игру после 1.8 гг установки .установка прекращаеться и все ...сьездил сдал игру ,купил в другом магазине то же самое..что теперь делать

Spyroman12 · Oct 1, 2014

Sadly, as of right now it is just that the console optical disc drive, or the disc drive itself has gone defective, and you need to set up a repair for the console. With this, you can set up a repair 1 of 2 ways:

1) Go to myservice.xbox.com and set up a repair there

2) Call 1-800-4MyXbox, and set up a repair through an agent.

I personally would choose the 1st option. No wait, and its pretty simple.

If you do need any help setting up a repair, please respond to this thread so that I may continue to assist you.

Hope this helps

Spyroman12

Sadly, as of right now it is just that the console optical disc drive, or the disc drive itself has gone defective, and you need to set up a repair for the console. With this, you can set up a repair 1 of 2 ways:

1) Go to myservice.xbox.com and set up a repair there

2) Call 1-800-4MyXbox, and set up a repair through an agent.

I personally would choose the 1st option. No wait, and its pretty simple.

If you do need any help setting up a repair, please respond to this thread so that I may continue to assist you.

Hope this helps

Irixion

All these disc 'repairs' do, is either:

A. Fill in the scratches in the layer with plastic (Doesn't work very well)

B. Sand off a small amount of the disc plastic surface, so the scratches aren't that deep.

Regular DVDs are thicker (even if it's micro millimeters), than newer Xbox 360 games. If you for example, take an Xbox 360 game from 2007, and then take one from today, you'll notice a significant weight and thickness difference. Disc repair methods normally
don't do anything to 'regular' thickness DVDs.

Unfortunately, because this is a 'newer' game, the middle of the disc (which is where the game ID and boot information is stored) probably got sanded or damaged. Your disc is probably useless if it doesn't work in any consoles.

TaffDavies

This is the second Xbox x in a month doing the same and the reason I changed it was doing all the resets and wiping it completely it still doesn't work, it plays blu ray and games but not DVD. It needs to be sorted out especially as it's supposed to be
an entertainment system and so expensive!

XBF Nestor S

Hey Taff thanks for keeping in touch.

We suggest
Requesting a Callback from one of our Xbox Support Specialists since this could be a licensing issue on the Blu Ray player side. Give it a shot and let us know how it goes!

XBF Steven R

Hey there Taff!

Sorry to hear that you're experiencing this problem.

To be honest, from reading over the troubleshooting that you have already gone through, it seems like you might have a hardware problem preventing you from running those dvd's. If that's the case, I would suggest creating a repair order for your console
at
device support or by contacting
customer support and having an agent help you with that.

Hope this information helps.

Thanks for reading!

disc read problems