Disc Installation Problem

Discus and support Disc Installation Problem in XBoX on Consoles to solve the problem; Hi everyone, I have an harsh problem with my TWO xbox One. (the first one is "day one" edition, the second one is an "xbox one S" Model): I cannot... Discussion in 'XBoX on Consoles' started by Jacopo Ogliari, Dec 7, 2016.

  1. Jacopo Ogliari
    Jacopo Ogliari Guest

    Disc Installation Problem


    Hi everyone,

    I have an harsh problem with my TWO xbox One. (the first one is "day one" edition, the second one is an "xbox one S" Model):

    I cannot install disc anymore.

    PROBLEM:

    Installation stops at 0/1% and I can't do anything for solve that problem.

    I've tried several solutions among which going offline and install the disc, soft reset xbox, plug off alimentation cable and retry, HARD RESET without deleting APP and GAMES, change the IP, DNS.

    After all I cannot install discs on my consoles.

    My consoles READ PERFECTLY BLU RAY, DVD's, MUSIC CDs etcetc...

    I can play other games.

    I'm tired and down.

    Please tell me what to do.

    Thank you a lot.

    :)
     
    Jacopo Ogliari, Dec 7, 2016
    #1
  2. xXGhostGun23Xx
    xXGhostGun23Xx Guest
    Installation Problem. (Disc)

    Yes, it helped and yea it eventually error and stop.
     
    xXGhostGun23Xx, Dec 7, 2016
    #2
  3. KillerSancti
    KillerSancti Guest
    Installation Problem. (Disc)

    Offline installation is the best and fastest way to get the game installed. If it does the same installation issue even after offline it might be the disc.

    Question:

    Would it happen that you have just recently got the disc?

    Does the issue happen with all game disc you tried to install/play?

    If it happens to all game disc placed even movie blu-ray/disc, then it might be the console lens. However if it happens to be specific to a game disc then it might be the disc itself. Having a new disc doesn't mean there are no chances it would be faulty,
    that's where the replacement role comes in.

    Alternate option: Clearing persistent storage

    Settings>Disc and blu-ray>Blu-ray>Clear.

    If it still doesn't work, please contact support for more options or to contact your retailer/seller for disc replacement. That is if the disc is still eligible for replacement.

    Cheers!
     
    KillerSancti, Dec 7, 2016
    #3
  4. Mister Maka
    Mister Maka Guest

    Disc Installation Problem

    Hey there Khatrame.

    It's odd that both consoles are able to read all discs but your games. How many different games have you tested between the two? With the games you've been using, do you notice and scratches or cracks on the disc?
     
    Mister Maka, Dec 8, 2016
    #4
  5. Jacopo Ogliari
    Jacopo Ogliari Guest
    hey Maka thank you for the reply.

    I found out that I CAN INSTALL other games such as MORTAL KOMBAT or DESTINY, but Halo 5 Guardians, Halo the Masterchief collection, GTA V, DON'T WORK.

    I played them a lot then I uninstalled few weeks ago in order to free internal space on xbox HD.

    Now they don't work anymore.

    Games are near mint, no scratches or cracks on disks.

    I found out that it's not my xbox fault, cause I've tried to install them to an xbox of a friend of mine, and games still can't install.

    Xbox phone support told me THEY CAN'T DO ANYTHING FOR ME.

    They supposed to send my discs to the retailer to make a swap.

    The guarantee of the retailer unfortunately ended few months ago.

    It seems that I have to buy another copy of the game.

    CAN SOMEONE CAN GIVE ME SOME ADVICE?

    An angry Xbox fan from Italy.
     
    Jacopo Ogliari, Oct 31, 2018
    #5
  6. Chris21ce Win User

    season 2 (two) - stuck at "Rare BigPark"

    instead of playing the game press x before you select play game. Then on disc details install the game if it installs there shouldn't be a problem with the disc. if it can't install the disc has a problem and you will need to buy a new disc.
  7. xXGhostGun23Xx Win User

    Installation Problem. (Disc)

    Now I've been waiting for at least a hour on 8%, should I called microsoft for help?
  8. xXGhostGun23Xx Win User

    Installation Problem. (Disc)

    And I have waited at least 15 second after it gets to 7% and error and stopped. Do i have to unistall all of my game on their now and install?
  9. Jacopo Ogliari Win User

    Disc Installation Problem

    Hey there Khatrame.

    It's odd that both consoles are able to read all discs but your games. How many different games have you tested between the two? With the games you've been using, do you notice and scratches or cracks on the disc?
    hey Maka thank you for the reply.

    I found out that I CAN INSTALL other games such as MORTAL KOMBAT or DESTINY, but Halo 5 Guardians, Halo the Masterchief collection, GTA V, DON'T WORK.

    I played them a lot then I uninstalled few weeks ago in order to free internal space on xbox HD.

    Now they don't work anymore.

    Games are near mint, no scratches or cracks on disks.

    I found out that it's not my xbox fault, cause I've tried to install them to an xbox of a friend of mine, and games still can't install.

    Xbox phone support told me THEY CAN'T DO ANYTHING FOR ME.

    They supposed to send my discs to the retailer to make a swap.

    The guarantee of the retailer unfortunately ended few months ago.

    It seems that I have to buy another copy of the game.

    CAN SOMEONE CAN GIVE ME SOME ADVICE?

    An angry Xbox fan from Italy.
  10. Mister Maka Win User

    Disc Installation Problem

    Hey there Khatrame.

    It's odd that both consoles are able to read all discs but your games. How many different games have you tested between the two? With the games you've been using, do you notice and scratches or cracks on the disc?
Thema:

Disc Installation Problem

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