Disc drive problem

I'm having trouble with my disc drive on my Xbox One. Most of the time when I put in an Xbox One game the drive won't read the disc and I would get that message saying to put in an Xbox One game. It anything like this happening to anyone else?

:)

 

Disc drives malfunctioning in Xbox One units

I just read an article that says Microsoft is acknowledging faulty disc drives in some Xbox One units. Some people are having a problem with the drive making a grinding noise and not reading the disc, so if you have this problem, you're not alone!

 

X1 Disc Drive Problems...

You can chat with Microsoft as you are chatting with us, through texts. It's one of the options rather than being on the phone with them.

I've also never heard of them blowing people off on this topic. They're usually good with this stuff from what I've heard.

 

Try this:

Uninstall Blue-Ray App.

Go to Settings>Disc and Blu-ray Settings

Make sure there is a check at 24 hz.

Scroll down to persistent storage, clear it.

Go back to the home screen.

Make sure no disc is in disc drive

Power cycle console for 10 seconds

Power drain, and unplug everything

Wait for the light on PSU to disappear

Reconnect cables in this order: HDMI (both, if necessary), Kinect, Ethernet (if necessary), Power cord to console and directly to wall, (if possible.)

Restart console

Download Blu-Ray player app

Go to home screen, and test: