disc drive not working only 6 months old lost receipt been told no warranty can anyone help?

jahbob · Oct 3, 2018

have tried hard reset factory reset disc cleaner gutted as its my second xbox in 2 years and had the same issue with the old one please help

:)

LightBlock84 · Oct 3, 2018

xbox one elite controller 3.5mm jack

have a 6 month old elite controller that that the mic portion of the jack doesn't work. Microsoft says they do not repair out of warranty items. pretty bad a $149 CONTROLLER only has a 3 month warranty and it breaks in 4 months, Anyone know where i could
get it repaired.

ReliableChain2 · Oct 3, 2018

HORRIBLE HORRIBLE CUSTOMER SERVICE

My xbox one console is only 6 months old and is broken. Microsoft will NOT honor the warranty and told me the console had been tampered with. I know for a fact that the console has never been touched besides just playing games. Very disappointed and I
wont spend another dollar on anything they have to offer.

Albert X · Oct 3, 2018

For further assistance please contact support at 1 800 469 9269 or use
Contact Us | Xbox Support.

They are the ones who can help you determine if your console is under warranty and schedule a repair.

SLB4EVERPT · Nov 3, 2018

Do you have registered your console in your Microsoft Account? She appears in your devices in https://account.microsoft.com ?

If yes you can request a repair without a receipt, because the receipt is only for the seller warranty.

you can request a repair here: Create Xbox Console or Kinect Service Order | Xbox Repair or through xbox official support here:
Contact Us | Xbox Support

SLB4EVERPT

Do you have registered your console in your Microsoft Account? She appears in your devices in https://account.microsoft.com ?

If yes you can request a repair without a receipt, because the receipt is only for the seller warranty.

you can request a repair here: https://www.xbox.com/service or through xbox official support here:
http://support.xbox.com/contact-us

Albert X

For further assistance please contact support at 1 800 469 9269 or use
https://support.xbox.com/en-US/contact-us.

They are the ones who can help you determine if your console is under warranty and schedule a repair.

Just a Volunteer

What started as a subtle noise on my first 6 month old Series X turned into a complete failure of the disc drive and the console was replaced under warranty.

Don't leave it to late to get it repaired or replaced under warranty.

mattpizza

I emailed Bethesda support. Here is what they told me:

--

Purple textures denote missing textures, and the fact that your console won't install the disc means that data is missing and your disc is damaged. Despite looking perfect, discs can be damaged by means outside of scratching. We recommend a replacement of
the disc.

If you need a replacement or exchange, try exchanging the product at the place of purchase first. If that is not possible, follow the instructions below.

There is no fee for replacement of a missing CD-ROM, Manual, or Map within the 90-day warranty period for the original purchaser only (does not apply to used copies). Replacement of a lost item or an item after 90 days as listed below:

Xbox 360 disc - $20.00

--

I had only had my game a couple months. Luckily I found my receipt. I exchanged the game and now it works perfectly!

Note: to exchange the game outside of the 90 days or you don't have he receipt you'll have to contact Bethesda.

Mister Fitzer

[quote user="sinista514"]

I been on the phone with them for an hour trying to explain the situation. I have a 2 1/2 yr old xbox untouched (not modded), and they couldn't provide an answer or solution for me, they prety much told ... that even if u installed a fan or change the
disc drive that warranty is void.

[/quote]

To be sure, has your console ever had a disc drive or fan replaced by anyone other than Microsoft?

disc drive not working only 6 months old lost receipt been told no warranty can anyone help?