Disappearing jigsaw puzzles

PennyMilly · Aug 21, 2018

I've spent a total of 7 hours on chat with Microsoft support people and they still have no solution to my vanishing jigsaws. I want them to give me the money back I spent on purchasing 22 puzzles - so now they have gone very quiet!! Basically Microsoft
have stolen over £40 from me. I'm SO tempted to take them to small claims court …..!

:)

gamertag · Aug 21, 2018

Puzzles - on a CD

Do you mean puzzles like jigsaw puzzles, or just games that require you to solve puzzles? In either case, Big Fish is a great source for both jigsaw puzzle and general puzzle games. They're not too expensive, have deals and discounts, and your mom can even play any game for free for one hour.

Dadwarwick · Aug 21, 2018

everytime i finish a puzzle ms jigsaw closes.

everytime i finish a puzzle ms jigsaw closes.. i have to reopen classic jigsaw to play next puzzle . i get credit for puzzle but not gold.

{Parity} · Aug 22, 2018

Support is the only ones that can give you a refund. No one in the forums can assist with that. Contact Us | Xbox Support

{Parity}

Support is the only ones that can give you a refund. No one in the forums can assist with that. https://support.xbox.com/contact-us

BrainyTester75

I just had the same problem.

PinkAngel XD

Hello!

Have you tried contacting MS about this issue? Others have had an issue with puzzles disappearing after an update and had their issues resolved after contacting MS.

Bob McMillan 01

Jigsaw has been deteriorating gradually on a day to day basis. Shortly after Windows update at the end of August, the Jigsaw App has gone 'berserk'. The total accumulated points disappeared, the daily challenges began to dysfunction and eventually resulted
in having to perform each 2 or more times by reloading and playing... then the next step required multiple play and the third became a repeat of steps 1 and 2. Today... 08 September 2020, the app does not load... I have tried every part of the Jigsaw app and
if the issue requires access to the Cloud... it will simply 'Fail'. Any part of the App which features 'Advertising' is impacted greatly by the interruptions due to a damaged video clip[ or a faulty advertisement.. often followed by a crash and the extent
of work is lost... Puzzles featuring 500+ pieces or more fail to actually trigger their completion and then crash... the recent opening preview returns to 0 percent and you can't get the image to disappear... yet in the puzzle series it shows the completed
puzzle. The issue continues...

BenignClock624

I just signed in to jigsaw puzzles trying to put together a puzzle. It has froze up on me 3 times just doing the edge pieces, then it kicked me completely out of jigsaw puzzles. A friend is having the same problem. Is Microsoft ever going to repair the problem?

Disappearing jigsaw puzzles