Disable Touch controller on remote play?

Hi K.R-S,

Thank you for your update.

Can please try to uninstall and reinstall the Xbox app to see if the issue persist.

Regards,

Hi K.R-S,

Thank you so much for your update.

It seems that there is a bug on that previous update of the Xbox app.

I'm so glad that it was fixed by the new released update of the Xbox app. If incase you encounter any issue again don't hesitate to post here in community.

Regards,

Hello. Sry for the late reply.

Reinstalling the App did nothing so I gave up for a couple of days.

I tried again after an update, and now I have no issues.

I am once again allowed to remote play, without my controller connected to my tablet/phone.

So the issue was fixed!

Thank you for the assistance along the way.

Hi K.R-S,

Thank you for your contribution to the Microsoft Community.

We understand that you need help with disabling the touch control. We do have a support article for guide how to Use Xbox touch controls with cloud gaming or remote play.

You may check this support article for more information: Use Xbox touch controls with cloud gaming or remote play | Xbox Support


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I hope this will help you. We look forward for your response.

Regards,

Microsoft Community Moderator

Hi ,

Thank you for your contribution to the Microsoft Community.

We understand that you need help with disabling the touch control. We do have a support article for guide how to Use Xbox touch controls with cloud gaming or remote play.

You may check this support article for more information: Use Xbox touch controls with cloud gaming or remote play | Xbox Support


..

I hope this will help you. We look forward for your response.

Regards,
RichieB_
Microsoft Community Moderator

Thanks for the reply, but unfortunately this doesn't solve my problem.

I read this article before posting. And there isn't any information on disabling the touch controls.

The article only covers setup (if games are compatible), and resize/configuring layout.

I'm looking to make these touch control icons to go away for good, without connecting a controller directly to the mobile device.

This wasn't an issue until the last Xbox App update.

Before, I could simple select "continue anyway" (or "keep going without controller"). But now it just pops the touch controller on-screen without the option to opt out.