directed to correct my birthday associated with my account, but it is correct

Discus and support directed to correct my birthday associated with my account, but it is correct in XBoX Rewards & Social to solve the problem; correct birthdate but prompted to correct it 278c2466-4e47-4257-9e27-a0d569dff9be Discussion in 'XBoX Rewards & Social' started by o Psychic o, Dec 4, 2016.

  1. o Psychic o
    o Psychic o Guest

    directed to correct my birthday associated with my account, but it is correct


    correct birthdate but prompted to correct it

    :)
     
    o Psychic o, Dec 4, 2016
    #1
  2. NavinWelgama
    NavinWelgama Guest
    Birthday on Microsoft account is correct?

    The BIRTHDAY associated with my Microsoft account is correct but the Xbox live rewards account status still shows up as yellow and asks me to change my birthday to a correct birthday.
     
    NavinWelgama, Dec 4, 2016
    #2
  3. Firegambit1974
    Firegambit1974 Guest
    Acount needs information

    my reward page says Some of the information we have on file appears to be incorrect. Please ensure the birthday associated with your Microsoft Commerce account is correct by clicking the button below. I have checked this and it and it is correct.
     
    Firegambit1974, Dec 4, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    directed to correct my birthday associated with my account, but it is correct

    Hello o Psychic o,

    We see that you are raising a yellow warning light on your account due to our system detecting an irregular birth date in our system. Please verify your date of birth settings through the link provided. It should take us up to 96 hours to receive your new
    date of birth information, after which the warning light should go away. This warning will not negatively impact your account in any way, it is just a notification that our system detected some possibly incorrectly input information.
     
    XBLRewards8, Dec 6, 2016
    #4
  5. XBLRewards8 Win User

    directed to correct my birthday associated with my account, but it is correct

    Hello o Psychic o,

    We see that you are raising a yellow warning light on your account due to our system detecting an irregular birth date in our system. Please verify your date of birth settings through the link provided. It should take us up to 96 hours to receive your new
    date of birth information, after which the warning light should go away. This warning will not negatively impact your account in any way, it is just a notification that our system detected some possibly incorrectly input information.
  6. XBLRewards8 Win User

    My birthday is correct

    Hello Rickyrf,

    It looks like you are receiving this notification due to a internal data error. Our system is incorrectly formatting your date of birth, which is causing us to see that your birthday was in in 1753! This is an error that we are currently working on correcting.
    We apologize for the alarm that this may have caused. This notification does not mean that your account is not working correctly. It was just some information that our system noticed was odd.
  7. XBLRewards8 Win User

    Birthday on Microsoft account is correct?

    Hello navman95,

    We have determined why users are incorrectly seeing this notification and are deploying a resolution. You should see this notification go away by the end of next week.
  8. XBLRewards8 Win User

    Birthday on Microsoft account is correct?

    Hello navman95,

    We recently introduced a new, yellow "warning" light for issues with accounts that are not serious enough to prevent your account from working correctly, but may still be an inconvenience. However, it seems that the information we are receiving is not being
    interpreted correctly. If our system is to be believed, you were born before Australia was even colonized (!). It appears that your dignified and mature bearing caused our system to incorrectly report your age. Apologies for the confusion. We are currently
    investigating why some users are having their information incorrectly reported. However, this issue will not prevent your account from working as expected. It's just a strange detail we noticed on your account. We'll update you here when we receive more information!
  9. XBLRewards8 Win User

    Email associated with account is correct

    Hello ALFAkennyBUDDY7,

    Can you confirm that the email for your account matches that of your contact preferences? You can reach your contact information by clicking your avatar in the top right corner of this page. From the drop down menu that appears, go to Xbox Settings. Then
    click Contact Preferences on the menu on the left of that page.
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directed to correct my birthday associated with my account, but it is correct

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