Digitally owned games not showing up anymore.

aayanshaikh770 · Jan 24, 2021

Hi, I own halo 5 guardians and halo the master chief collection or at least i used to. One day I went to play it after a hard drive reset an it wouldnt show as owned anymore. I own it digitally on this account and i used to play it on my other account. I
have set the account to home xbox and checked the store. Please help

:)

AsteroidLake861

Have u tried to look it up in the store . then it will say u own it amd u can dowloaded it

StuartATrueRed

Do you own the game on disc or digital? If it's disc, then that will be why the game does not show in your library on PC, as you need to own the digital version for that to show up in your PC library.

SwordofWhedon

And game has also been delisted

Purchasing codes from unauthorized third party sellers can lead to account and hardware bans

Sodangidni

Hello, Boden95. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could I know if you have more email addresses?

If that's correct, can you check your order history, just to see if maybe the code was redeemed on a different account?

https://account.microsoft.com/billing/orders

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, gamertags, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll look forward to hearing from you.

Kind regards,

Arturo.

Boden95

Lol i feel so stupid it was for xbox 360 only thats why..

Digitally owned games not showing up anymore.