Digital store isn't showing my purchases

Discus and support Digital store isn't showing my purchases in XBoX Games and Apps to solve the problem; Around 30 of my digital games from xbox one are not showing up on Series X. I have the only one account and I checked order history and the games don't... Discussion in 'XBoX Games and Apps' started by Dwanehyll, Aug 29, 2023.

  1. Dwanehyll
    Dwanehyll Guest

    Digital store isn't showing my purchases


    Around 30 of my digital games from xbox one are not showing up on Series X. I have the only one account and I checked order history and the games don't show up there either, yet I defenetly bought them digitaly and played with them on my account. I have the achievements loged to my account and such.

    :)
     
    Dwanehyll, Aug 29, 2023
    #1
  2. EzequielNeves19 Win User

    Digital store isn't showing my purchases

    Hi, my name is Ezequiel and thank you for your question and for reaching out. Hello Dwanehyll how are you?

    I will suggest that you do a procedure on your console, it will not delete any games you have on your console, however it will require you to enter your accounts again on your console.

    Press the Xbox  button to open the dashboard.

    Select Profile & System > Settings > System > Console Information.

    Select Reset Console.

    On the Restore console? screen, you will see three options:

    Choose the option Restore and keep my games and apps.

    After the procedure see if the problem has been fixed.

    If issue is not resolved and games are not showing up in your library.

    I suggest you contact Xbox support.

    Please enter this link where you can contact support, the option is in green on the right, written contact us.

    https://support.xbox.com/contact-us/
  3. Senex_Unus Win User

    I bought Hogwarts legacy digital deluxe edition and do not have access to the xbox one version that is included, why do I have to spend £59.99 for a game that I already own?

    Same here. Interestingly, In my orders it shows that I purchased the digital deluxe, but in the store and on my games library, it's changed to just the series x version.
  4. Christoph_27 Win User

    Ready to Install games list not showing up...

    No luck unfortunately. No hidden games.

    I should be clear, my ready to install isn't just a blank screen; when I go ti the ready to instal tab I get a loading circle for a couple minutes, it then shows the "here you'll see digital purchases not installed on this xbox," banner that links directly
    to the microsoft store.
  5. kyle_m4496 Win User

    i wanna buy 100 gift games

    Hi! My name is Kyle and I'm an independent advisor.

    The Microsoft Store isn't really designed to purchase multiple gifts at once, so instead I'd recommend purchasing digital codes from a store such as Amazon.

    How to gift Minecraft: https://help.minecraft.net/articles/8684413912461
  6. ChrispyThunda Win User

    Game not available for redownload

    Sorry to hear it. If you purchased the game digitally on your account and it is not showing in the Ready to Install list then try finding it in the store to start the download from there.
    it's not showing in store either tho
Thema:

Digital store isn't showing my purchases

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