Digital refund with a different card payment

Hi,

If the card is from the same issuer and your account with the issuer is still open you'll still receive the refund to your card even if the old card has expired or was reported lost/stolen.

Both VISA and Mastercard hold records of your previous card/s. While these old cards can't make purchases they can still receive money from refunds.

Hi there Peter,

Thanks for reaching out. If you
Requested an Xbox digital product or subscription refund , and you received a confirmation email and response from the support team within 48 hours. The refund will be transacted to the form of payment used for the purchase. Example: If you purchase using
a Credit Card/Debit Card, it will be refunded to the Credit Card/Debit Card.

Hope this helps.

When you get refunded, it gets refunded to the choice of payment you made. So if was a card payment it would be refunded back on the card. If it was gift card then the refund goes back to Microsoft Account balance. For you, then the refund should go back on the Verizon billing.

I've tried...

adding three different card/payments via telephone support.

adding two different card/payments via
https://billing.microsoft.com.

adding two different card/payments and PAYPAL via XBL on PC.

adding two different card/payments via XBL on Console.

Refunds are given to the payment method that was used, so if it was a gift card, then the refund goes back to the Microsoft account the card was redeemed on. If it was a credit/debit card, then the money goes back on the card.