Digital Purchase Stopped Working

Discus and support Digital Purchase Stopped Working in XBoX on Consoles to solve the problem; I purchased DR3 AC4 JD2014 Ryse & Zoo Tycoon as digital downloads. Saturday DR3 and Zoo Tycoon stopped working, they just crash back to homescreen. Im... Discussion in 'XBoX on Consoles' started by ShawnKneher, Jan 20, 2014.

  1. ShawnKneher
    ShawnKneher Guest

    Digital Purchase Stopped Working


    I purchased DR3 AC4 JD2014 Ryse & Zoo Tycoon as digital downloads. Saturday DR3 and Zoo Tycoon stopped working, they just crash back to homescreen. Im dreading calling customer service,

    anyone got ideas?

    :)
     
    ShawnKneher, Jan 20, 2014
    #1
  2. neilmort1
    neilmort1 Guest
    Rocket league

    I purchased rocket league digital download a couoke of years ago, now its stopped working and telling me to insert disk?
     
    neilmort1, Jan 20, 2014
    #2
  3. FIX YOUR SYSTEM!

    nope everythings up to date, like i said it even let me purchase 800, then stopped working
     
    spacecowboy44, Jan 20, 2014
    #3
  4. tohellnbak
    tohellnbak Guest

    Digital Purchase Stopped Working

    hard restarrt.... hold down power button....till 1 turns off... let it sit... for about 20 seconds... then restart it... problem fixed...
     
    tohellnbak, Jan 20, 2014
    #4
  5. ShawnKneher
    ShawnKneher Guest
    Hey Thanks Tohellnbak, I will give that a try.
     
    ShawnKneher, Jan 21, 2014
    #5
  6. tohellnbak
    tohellnbak Guest
    No prob. What also helps are closing apps when you are not using them. By simply going to another app, they are still working taking up resources. And even when you Xbox Turn off... you are only putting the 1 to sleep... and the apps are still running, using
    resources. A hard restart is good to perform every now and then
     
    tohellnbak, Jan 21, 2014
    #6
  7. Lofty Who
    Lofty Who Guest
    I'd definitely try what Tohellnbak has suggested first.

    If this doesn't work just delete and download again/reinstall. This happened to a digital copy of my wifes ( Zoo Tycoon ) not sure what the problem was but it still wouldn't work after a hard reboot but worked after deleting then downloading again.

    Good luck.
     
    Lofty Who, Jan 21, 2014
    #7
  8. ShawnKneher
    ShawnKneher Guest

    Digital Purchase Stopped Working

    Yeah I would have done the delete and reinstall in the first, these problems are usually broken DRM/Account validation issues. However I couldnt find anyway on XBOXONE to delete a game, or reinstall one. They havnt really provided any basic tools for storage
    or application management, that I could find anyway.
     
    ShawnKneher, Jan 21, 2014
    #8
  9. Go to My Games and Apps, find it, press Menu on controller, Uninstall. Done.
     
    A Virtual Duck, Jan 21, 2014
    #9
  10. ShawnKneher
    ShawnKneher Guest
    [quote user="tohellnbak"]

    hard restarrt.... hold down power button....till 1 turns off... let it sit... for about 20 seconds... then restart it... problem fixed...

    [/quote]



    This solved my problem, thanks!
     
    ShawnKneher, Oct 31, 2018
    #10
  11. ShawnKneher Win User

    Digital Purchase Stopped Working

    Yeah I would have done the delete and reinstall in the first, these problems are usually broken DRM/Account validation issues. However I couldnt find anyway on XBOXONE to delete a game, or reinstall one. They havnt really provided any basic tools for storage
    or application management, that I could find anyway.
  12. ShawnKneher Win User

    Digital Purchase Stopped Working

    Hey Thanks Tohellnbak, I will give that a try.
  13. tohellnbak Win User

    Digital Purchase Stopped Working

    hard restarrt.... hold down power button....till 1 turns off... let it sit... for about 20 seconds... then restart it... problem fixed...
  14. tohellnbak Win User

    Digital Purchase Stopped Working

    No prob. What also helps are closing apps when you are not using them. By simply going to another app, they are still working taking up resources. And even when you Xbox Turn off... you are only putting the 1 to sleep... and the apps are still running, using
    resources. A hard restart is good to perform every now and then
  15. A Virtual Duck Win User

    Digital Purchase Stopped Working

    Go to My Games and Apps, find it, press Menu on controller, Uninstall. Done.
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Digital Purchase Stopped Working

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