digital purchase issue

I've already done that and they haven't sent me the correct code, and a representative told me to post here and you guys would send me the correct code. I don't understand why I keep getting the run around.

Hey, YoungMoney5CM5! I'm sorry to see any issues with your token you should have received for your pre-order! I think the confusion setting in here is that the Microsoft website is now what Xbox One games are able to be purchased on for Xbox One consoles
since the Store update in early August. We still handle these issues, though Smwutches is correct that we are only able to give you tokens that were given through digital promotions.

Phone or chat support will be best suited to help you in this case, but I wanted to see if I could clear some things up. The only differences between the two is the amount of packs for the MyTEAM Bundle and the VC included. I understand the significant difference
in VC, though.

Have you contacted support again and still having issues with getting that Gold Edition token? I want to make sure you're taken care of fully, so let us know!

Support here can only assist with resending codes you've received from digital promotions. They cannot create new codes for you. Since you made the purchase from the Microsoft Store, their support would have to assist in getting you what you ordered. Make
sure you're contacting their support and not Xbox support.
www.microsoftstore.com/.../DisplayHelpContactUsPage

Since you made the purchase through the Microsoft Store, you would have to contact their customer support.

Hello there @JimBenson3, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The situation regarding Call of Duty Black Ops Cold War was declared to be a service outage in our official website https://support Xbox
Status | Xbox Support; However, I would like you to sign in with your account in our website https://support.xbox.com/xbox-live-status, click on the service outage announcement bar and follow the instructions to get a notification when the issue is resolved.

We apologize about the inconvenience but our engineers are always doing their best to resolve the issue as soon as possible for all the passionate gamers out there, and we would like to thank you for reporting the issue.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by letting me know if the reply was helpful!