Digital Games not working

Discus and support Digital Games not working in XBoX on Consoles to solve the problem; I bought an xbox one for my wife awhile ago when we moved to california, now we live seperately for work. We set the xbox to our home xbox so i can... Discussion in 'XBoX on Consoles' started by Baal The Enigma, Mar 21, 2017.

  1. Baal The Enigma
    Baal The Enigma Guest

    Digital Games not working


    I bought an xbox one for my wife awhile ago when we moved to california, now we live seperately for work. We set the xbox to our home xbox so i can play my games when im there but still be able to sign in at home 100 miles away and continue to play when
    im here. Now it wont allow us to play games at all if they are digital, giving us several errors. Such as the person who bought the product needs to sign in even though I am, Then i got one saying try reloading the game again. My wife can load destiny but
    it tells us that she has no taken king data, but she bought the whole game using her account so there is no reason for it not to be working. Tried uninstalling an re-installing to no prevail. Anyone got the same problem or an easy way to fix it.

    :)
     
    Baal The Enigma, Mar 21, 2017
    #1
  2. superlevi09
    superlevi09 Guest
    Digital game not working!

    Hi,I tried using these steps and it's still coming up with the message saying I need to insert a disk to log in, when I try to start the game.
     
    superlevi09, Mar 21, 2017
    #2
  3. WPAK
    WPAK Guest
    Digital game not working!

    Hi there,

    please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: Restart or Power Cycle Xbox One Console

    Let us know the results
     
    WPAK, Mar 21, 2017
    #3
  4. Mister Cizl
    Mister Cizl Guest

    Digital Games not working

    Hey Baal The Enigma! Does your wife's account have an active gold subscription or is she getting that through home gold sharing with you? If shes gold sharing, is she able to play online with others? Post back and let me know!

    --------------------------------------





    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
     
    Mister Cizl, Mar 22, 2017
    #4
  5. Mister Cizl Win User

    Digital game not working!

    Hey Superlevi09! You may want to contact support
    here     and double check that the license looks good. Post back and let us know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  6. superlevi09 Win User

    Digital game not working!

    Hi, I got the game digitally.
  7. Kathy A. Win User

    Digital games not working

    Good day!



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



    Thank you for your understanding.


    Respectfully,



    Microsoft Community Moderator
  8. Kathy A. Win User

    Digital games not working

    Hello Amanda,

    Thank you for posting in Microsoft Community.

    We understand that you're trying to play digital games and is seeking for assistance. To ensure your concern will be addressed, we would like to ask for few questions.

    1. May we know what specifically the digital games you are having issues accessing with?
    2. What device are you using in playing these games? Or are you in Xbox Cloud Gaming Beta?
    3. Did you see an error message/code when the game did not work? Or did the game crash?
    4. What troubleshooting steps you have performed so far?
    5. Is the issue still persisting now?

    Please check the Xbox Live Status for you to see known issues and when will it be fixed.

    Additionally, if you are trying to play games with known issues for this month, please check this link for details and steps: Game Release Known Issues for December 2023 - Microsoft Community

    We look forward to your response.

    If you have other clarifications about this matter, you can get back to us by replying to this post.



    Sincerely,



    Microsoft Community Moderator
  9. superlevi09 Win User

    Digital game not working!

    Hi,I tried using these steps and it's still coming up with the message saying I need to insert a disk to log in, when I try to start the game.
Thema:

Digital Games not working

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