Digital Game Purchase no longer in library

Discus and support Digital Game Purchase no longer in library in XBoX Accessibility to solve the problem; I purchased the game The Division digitally when it came out. I deleted the game from my hard drive to make room for other games a while ago. I wanted... Discussion in 'XBoX Accessibility' started by Odinshand, Jan 30, 2019.

  1. Odinshand
    Odinshand Guest

    Digital Game Purchase no longer in library


    I purchased the game The Division digitally when it came out. I deleted the game from my hard drive to make room for other games a while ago. I wanted to redownload the game but it says I no longer own the game. I have one of the expansions in my library
    and numerous achievements. Is the fact that they changed the base game price and add-ons associated with it causing the issue. Contacting customer service is beyond frustrating btw. Any help would be appreciated.

    :)
     
    Odinshand, Jan 30, 2019
    #1
  2. Smwutches Win User

    Digital Game Purchase no longer in library

    Any changes in the base game price after you purchase it would not effect anything with your original purchase. Make sure you're signed in with the account that purchased it and it should be listed as Ready to Install in your Games and Apps. If it's not
    listed there, go to http://commerce.microsoft.com to make sure the purchase shows on your account. If it's not listed there, then it was purchased by a different account and you would
    need to reinstall it from that account. If it does show in your history, then you'll need to contact support for assistance. http://support.xbox.com/contact-us
  3. SwordofWhedon Win User

    So I have a xbox 1 and I am trying to play lego dimensions on it but it seems i am not able to download it. I have 3 full cases and was realy excited to get into it again can you help me?

    If you had purchased it digitally, you’ll find it in your game library, otherwise you’ll need to find a desk because it has been delisted and is no longer in distribution
  4. Obsessive Power Win User

    Can't access Forza Motorsport 7 Ultimate Edition since delisting?

    Unless you have purchased the digital version before it was delisted, you won't be able to buy it or any of its DLC online.

    If you had purchased it digitally, you will need to download it via your library list, since the game will no longer show on the store.
  5. Mister Beep Win User

    Halo Wars DE code not received for Windows 10

    Hey there,

    Codes for Halo Wars: Definitive Edition are no longer sent out for purchases of Halo Wars 2: Ultimate Edition. Now, anyone that purchases Halo Wars 2: Ultimate Edition digitally will automatically receive the game digitally. Try checking your Windows Store
    library (or your 'Ready to install' list on Xbox One) to see if the game shows up there! Be sure that you are signed into the account that originally redeemed the code, as well.

    To find your library on the Windows Store, click your profile picture in the upper left corner of the screen within the Windows Store. Keep us posted!
  6. Smwutches Win User

    I don't know how xbox play anywhere works.

    Did you purchase it digitally or on disc? As long as you purchased it digitally, you should see the game listed as ready to install in your library in the Microsoft Store app.
Thema:

Digital Game Purchase no longer in library

Loading...
  1. Digital Game Purchase no longer in library - Similar Threads - Digital Game Purchase

  2. hello. I recently disputed a request for a digital game purchase that was made less than 14...

    in XBoX on Consoles
    hello. I recently disputed a request for a digital game purchase that was made less than 14...: hello. I recently disputed a request for a digital game purchase that was made less than 14 days ago (14 days is the deadline for digital game purchases). I emailed Microsoft/Xbox to repeal their...
  3. I was hoping to purchase a digital copy of a game that’s on the Xbox store but says not...

    in XBoX Games and Apps
    I was hoping to purchase a digital copy of a game that’s on the Xbox store but says not...: Overlord 1 and 2 is on the Xbox store and I was hoping to buy it but it says it’s not currently available and I was hoping I could get my hands on it I use to play it when I was younger and was...
  4. If i purchased digital games on the series s and then upgraded to the series x will the...

    in XBoX Games and Apps
    If i purchased digital games on the series s and then upgraded to the series x will the...: If i purchased digital games on the series s and then upgraded to the series x will the graphics quality for those games be upgraded to the x? 8809f9f0-652e-406e-86a4-8d79b353ef26
  5. Refund on wrong purchase digital game

    in XBoX Games and Apps
    Refund on wrong purchase digital game: I was wondering if I could get a refund on a digital game I got. The wrong one eac5b129-f1a4-4256-86b9-acaa60f92eeb
  6. Can't find digital games I purchased??

    in XBoX Games and Apps
    Can't find digital games I purchased??: I purchased digital games MK 11 and Cuphead. Now unable to find them on my account anywhere. 4004a2a3-ebad-4793-bfd2-82d221039dc9
  7. I own a game digitally for xbox one. Why does the game not appear as purchased on my Series...

    in XBoX Games and Apps
    I own a game digitally for xbox one. Why does the game not appear as purchased on my Series...: I bought master chief collection when it first came out. Now it says I don’t own the game when I try to install it on my Series S when I try to find it in store. it prompts me to buy the game...
  8. Can I transfer a digital game purchased as a gift from my Microsoft account in Australia to...

    in XBoX Rewards & Social
    Can I transfer a digital game purchased as a gift from my Microsoft account in Australia to...: Can I transfer a digital game purchased as a gift from my Microsoft account in Australia to my brothers account in uk? Game for Xbox one not yet downloaded 42f0f300-aa7d-428c-9a09-6ab666cced25
  9. I purchased the Vault Edition digitally, but I cannot see any of the content in game

    in XBoX Games and Apps
    I purchased the Vault Edition digitally, but I cannot see any of the content in game: So I purchased a hard copy of MW3 and after the fact, purchased from the microsoft store on my console (Xbox Series X) the Vault Edition. It installed, and I can see it in my game files on my...
  10. Why Was a Digital Game I Purchased Removed From My Library?

    in XBoX Games and Apps
    Why Was a Digital Game I Purchased Removed From My Library?: I preordered the digital version of EA UFC 1 back when it first released. I haven't played it in a while & decided to go install it to play it again and it is no longer in my library. It's no...