digital game and dlc won't install then freeze my xbox

Hey there alex,

Sorry to hear you are running into these problems with the game. It definitely sounds strange as it only happens while the DLC is installed. Go ahead and take a look at the support article "My
Xbox One game won't start or freezes during gameplay," for steps on troubleshooting this problem.

Give this a try and let us know of any changes.

Hi, Steven. My name is Ron, a fellow Xbox gamer. I will be more than happy to help you.

The console will detect that you have the digital version of the game that is installed on your console if you try to launch the game and it will automatically launch the digital version. You will have to uninstall it first before you can install the game through the disc version.

That won't make any difference. The disc is just a medium to install the game. Since the they already own the digital license it won't make any difference of how the game is installed, it will still be owned digitally.

With basic install you mean the regular version of the game?, all dlc and add ons are digital, even if you get the disc with a special edition, the disc only works for the license but all the game is actually digital, if you buy your license on the MS
store you won't have to download the game, it would work with all you currently have.

I do have digital titles. I havent tried it yet but the DLC packs for Black Ops 3 will download for me. I managed to get Halo 5 and Mortal Kombat installed but no other game. I just got my XBOX One S exchanged and I'm still having the same problem. I'd really
like to avoid buying brand new discs for these games. Is there anyway to trade them for digital copies?

Also, new issue. My XBOX One S controller won't power on. Even with new batteries.

The perk is for Xbox only, not for PC. Also, it's not DLC, so it won't install anything. These are in game items which do not need to be installed as they are unlocked in game for you.