Digital E Game Card

Hello, Josh. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that you purchased the wrong gift card.

May I know what steps you followed to ask for a refund?

Usually, gift cards are not refundable even if they're not used, but you can try following these steps:

https://support.microsoft.com/accou...ift-card-3596ec98-5d29-07bc-ffd3-48f0526895ab

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, transaction IDs, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll remain attentive to your comments.

Regards,

Arturo.

"use prepaid cards which can be purchased online digitally and delivered to you via e-mail ".

Where can I get those? I'm from Mexico, so the USA one wouldn't work.

My family don't like to play Xbox much, nor can buy digitally a $60 game. We don't have credit card for my account, so we buy the "digital money" in the game store as a code sent to my e-mail, then I redeem it, and use the money to purchase whatever I want.
And no one at my family know neither my e-mail password to access the code or the procedure to redeem codes. And even if they did, we spent around almost a year saving money to get the game on release, so we don't have enough money to waste it on re-buying
a supposedly broken game. I just know one thing: From here to now on, all new games digital. That way I don't have to worry about things like this.

The qr doesn't include it. I just put code in and is started downloading xbox pack.

It should all be included in the QR. If for some reason it doesn't just type in the usual code you get.