Digital Download Issue

Squizzle Squirt · May 14, 2018

i'm having an issue with one of my games that I purchased digitally. I bought the full game back when it was released (Battlefield 1) and now when I went to launch the game it told me that I have the trial version of the game. I have sense
uninstalled the game to see if I could just re-install it to fix the issue. But even on the Microsoft Store it says that I own the trial version.

:)

Born For FPS · May 14, 2018

Digital Download Issue

Thanks for the advice guys! I've tried speaking with the University to ask them to open up the required ports but it doesn't seem to have done anything.. I've now got a Open NAT type all the time but still can't download any updates for my games. I tried
messing around with ports on my own router but to no avail. I'm starting to wonder if its the Xbox itself which is the issue?

Also do you think that setting up a static IP would help?

RenegadeMoose · May 14, 2018

Digital Download Issue

UPnP should actually make it easier for the NAT to be open on your Xbox One as long as the University Network isn't restricting anything. I had issues with mine at home and since you said your 360 was fine maybe your solution is similar. I had set up port
forwarding and a static IP for my 360 on my router. This worked great, but Xbox One uses similar ports for Xbox Live as the 360, plus some additional ones. Check to see if you have port forwarding turned on. If that is the case I would try turning it off.
Both 360 and One support UPnP which should essentially figure out what ports you need to have open and open them up at that time. Hopefully that helps.

RenegadeMoose

I have read in the case of some routers setting a static router can help if you are using UPnP. What can happen is your router forwards the ports to the IP of your Xbox One. Then you turn that off and turn on your PC, for example. That IP that was assigned
to your Xbox gets assigned to the PC. Now the UPnP gets confused and starts forwarding your Xbox Live data to the PC instead of your Xbox. This should not happen, but sometimes it can. I would check to make sure your model of router's firmware is up to
date and probably set a static IP.

XBF Erick C

Hey there Scylise!

Just to clarify a little bit, Are you having issues with the actual download of the game failing? Or does this issue lie with the License of the game and it not allowing you to play it?

If the issue is with the game not installing I would advise that you look into the "Troubleshoot game or app installation problems on Xbox One"
article.

If it is a licensing issue then this is best handled through
Xbox Customer Support directly.

I hope this helps!

Born For FPS

Thanks for the advice guys! I've tried speaking with the University to ask them to open up the required ports but it doesn't seem to have done anything.. I've now got a Open NAT type all the time but still can't download any updates for my games. I tried
messing around with ports on my own router but to no avail. I'm starting to wonder if its the Xbox itself which is the issue?

Also do you think that setting up a static IP would help?

RenegadeMoose

UPnP should actually make it easier for the NAT to be open on your Xbox One as long as the University Network isn't restricting anything. I had issues with mine at home and since you said your 360 was fine maybe your solution is similar. I had set up port
forwarding and a static IP for my 360 on my router. This worked great, but Xbox One uses similar ports for Xbox Live as the 360, plus some additional ones. Check to see if you have port forwarding turned on. If that is the case I would try turning it off.
Both 360 and One support UPnP which should essentially figure out what ports you need to have open and open them up at that time. Hopefully that helps.

Born For FPS

Do you think it may the Router? It says its up to date.

Digital Download Issue