Digital Code - Wrong Content

Hi,

I purchased the 'Minecraft Explorers Pack - Xbox One' from CD Keys but when I've redeemed the code, only provided me with the add-on, not the base game.

The details of the purchase are as follows:

• Base Game
• Explorer Pack DLC

I checked my 'Queue' for the game potentially downloading, I checked 'Available to install' options on my XBOX to see if this was hidden within there, but no - nothing.

I contacted CD Keys directly (as the supplier) and they advised the following:

Pella G. (cdkeys.com)

30 Nov, 8:09 pm GMT

Hi,

Thanks for contacting cdkeys.com.

Apologies for the inconvenience. I can confirm that the base game is included in the key. Please reboot your console and check again. If that doesn't work, please contact MS support as they'll be able to find out what happened to your code.

Hope this explains the situation.

Kind Regards,

Pella G,

Support Ace | cdkeys.com

I've now purchased the game again through the Microsoft store (using £10.00 credit + the rest on my card) but why was this not redeemed on the code? I can provide the code if required...

Gamertag: ChelsieGB

Thanking you in advance,

Chelsie







:)

 

Destiny Beta Key

Same problem I type in the 25 digit code in the store "use a code" and it says "something went wrong" i try it on this website in the redeem a code section it says "somethign went wrong".

I have three 25 digit codes straight from my bungie account.... this is BS

 

Free Month Promo Codes

Ok, for a moment i thought you guys would start giving out codes, guess i was wrong.
But yeah, a lot of games with multiplayer content have vouchers for some hours of Gold Membership, so you can try it out.

 

Hello Chelsie!

Thank you for bringing this situation to our attention here on the forums. I understand you redeemed a code and did not get the promised content from the retailer is that correct? Usually game add-ons and not included with the base game and are purchased
separately. I recommend
Contacting Xbox Customer Support to speak with a representative who will be able to check the code itself as well as your game entitlements to see what happened when the code was redeemed. Hope this helps!

 

Hi

Have you checked in your CD keys account to make sure there is not a second code that you need to redeem to get the game itself, Also please check your email junk/spam folder to make sure there is not a second email here that has the code for the game itself.