Difference between Console ID and serial number

Discus and support Difference between Console ID and serial number in XBoX on Consoles to solve the problem; So yesterday I got my console back from the repair center and all is fine. It went for a faulty disk drive and was told that the device would likely be... Discussion in 'XBoX on Consoles' started by dazzadavie, Jan 14, 2015.

  1. dazzadavie
    dazzadavie Guest

    Difference between Console ID and serial number


    So yesterday I got my console back from the repair center and all is fine. It went for a faulty disk drive and was told that the device would likely be repaired and not replaced. Once i did get it back I had to log in like it was a new console and now have
    to reinstall all games and apps, which makes me think its a new console. In Checking the console details I see the serial number is the same as the one I sent away but my Console ID is different by a single digit.

    Today (15.1.15) suport called me to check all was ok, and when I said I had to reinstall everything he thinks they sent me a new console. Only as helpful as he has been he didn't seem to be able to tell me for sure. Of is the ID numbers meant anything.

    So whats the difference between the serial number and Console ID? Is it a new machine but with the same serial number or my old machine just wiped?

    On a side note I was able to turn on the xbox with my old titanfall controller without having to sync in anyway. While not fussed about having a new console I'd just like to know what was done and if its a new one is it running on my old warranty (runs
    out in March)

    :)
     
    dazzadavie, Jan 14, 2015
    #1
  2. Kimberlu82
    Kimberlu82 Guest
    Console Serial Number and ID

    If you don't have access to the console right now though, you won't be able to get the ID#. With your new console it's a great idea to record it, and register your console here on xbox.com.

    Feverish13 was correct on how to find the console ID# & Serial#. So select yes he answered your question.
     
    Kimberlu82, Jan 14, 2015
    #2
  3. WPAK
    WPAK Guest
    Console Serial Number and ID

    Hi there,

    not sure if they can, but you could try contacting Xbox Support, they might be able to see it.
     
  4. Thee MC
    Thee MC Guest

    Difference between Console ID and serial number

    Your warranty should be the remaining warranty time of your original console, or 95 days, whichever is longer.

    I'm not 100% on this, but my best guess is that the console is the same with replaced hardware. The serial number is the same, and maybe they changed the console ID as a way to verify that it's a console that's been serviced/received new hardware.

    I'm just guessing here, though. I remember when my 360 was replaced I was sent a new console and I'm pretty sure it had a new serial number.
     
    Thee MC, Jan 15, 2015
    #4
  5. dazzadavie
    dazzadavie Guest
    This is one idea I had, its one digit difference which I guessed is to raids it's had this or that done.
     
    dazzadavie, Oct 31, 2018
    #5
  6. Thee MC Win User

    Difference between Console ID and serial number

    Your warranty should be the remaining warranty time of your original console, or 95 days, whichever is longer.

    I'm not 100% on this, but my best guess is that the console is the same with replaced hardware. The serial number is the same, and maybe they changed the console ID as a way to verify that it's a console that's been serviced/received new hardware.

    I'm just guessing here, though. I remember when my 360 was replaced I was sent a new console and I'm pretty sure it had a new serial number.
  7. dazzadavie Win User

    Difference between Console ID and serial number

    This is one idea I had, its one digit difference which I guessed is to raids it's had this or that done.
  8. Feverish13 Win User

    Console Serial Number and ID

    The console ID can only be found in the Xbox Dashboard. The console ID is different from the console serial number.

    Go to settings and select System.

    Select Console Settings.

    Select System Info. The console ID is displayed on the screen, below the console serial number (which is also displayed on the screen).

    The Xbox 360 console serial number is located in three places:

    On the front of the console, behind the oval USB door

    On the back of the console, above the A/V port

    On the System Info screen in the Xbox Dashboard (along with the console ID, as described in the previous section)

    support.xbox.com/.../serial-number
  9. Kimberlu82 Win User

    Console Serial Number and ID

    If you don't have access to the console right now though, you won't be able to get the ID#. With your new console it's a great idea to record it, and register your console here on xbox.com.

    Feverish13 was correct on how to find the console ID# & Serial#. So select yes he answered your question.
  10. WPAK Win User

    Console Serial Number and ID

    Hi there,

    not sure if they can, but you could try contacting Xbox Support, they might be able to see it.
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Difference between Console ID and serial number

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