Didn't recieve 3 extra months of Groove Music

I signed up for the 4 months promotion over 3 weeks ago, but still have not receive the email with the code for the additional 3 months. It was my first 30 day free trial.

:)

 

Didn't recieve 3 extra months of Groove Music

I signed up for the 4 months promotion over 3 weeks ago, but still have not receive the email with the code for the additional 3 months. It was my first 30 day free trial.

I got a response from a customer support person claiming:

After taking a peek into this, we have determined you are not eligible for this promotion. If you have already taken part in this promotion previously you would not be eligible for future iterations of this promotion. Thanks for your understanding and if any
other Xbox support questions pop up, please let us know.

However, I have not taken part in the promotion before though. After I signed up for the promotion (like 2 weeks later) I redeemed some rewards points for extra months of Groove. But this is after I started the 30-day free trial. I don't understand why I
am not eligible for the promotion.

And it has been two weeks, but the customer support person never responded again. I would like to know explicitly why I am not eligible because reading the requirements, I satisfy all of them.

 

Didn't recieve 3 extra months of Groove Music

I clicked on the promotion on the Xbox live rewards webpage and it took me to the Groove webpage where I made an account. The xbox live trial said it was a 30-day trial and then within the 30 days, I would receive an email for an extension for another 3
months. I never received this email. Around the end of the 30 day trial, Microsoft rewards was offering 1 and 3 month passes that cost a certain amount of points. I bought these passes, but this is after I already signed up for the Xbox live promotion.

 

Hey there ehou333.

After taking a peek into this, we have determined you are not eligible for this promotion. If you have already taken part in this promotion previously you would not be eligible for future iterations of this promotion. Thanks for your understanding and if any
other Xbox support questions pop up, please let us know.

 

I have not taken part in the promotion before though. After I signed up for the promotion (like 2 weeks later) I redeemed some rewards points for extra months of Groove. But this is after I started the 30-day free trial. I don't understand why I am not eligible
for the promotion. Please explain.

 

Hi, please respond to my issue.