Didn't recieve 2k17 VC

I just recently got off a chat with one of the Microsoft support employees and he told me to come here and he "guaranteed" that I would get the add ons I'm lacking. I bought NBA 2k17 on September 14 and played the during the early tip off days. I realized
that i didn't recieve the 100k VC and other items. I only got to play as the Dream Team and did not recieve the other items I was supposed to get. I don't care about the other items like the Kobe shoes or clothing. All I want is the missing VC. Since I didn't
get the VC I purchased 50 dollars worth of VC. Sadly it isn't enough that's why I'm here complaining about the missing 100k. The support person led me to a Microsoft site that had a list of all purchases I've made and could not find the legend gold edition
so he told me to come here. If you need further proof I have a receipt from my dads pay pal with the date of purchase and transaction id and all that stuff. Please I would appreciate it if I could get the VC because 2k support was of no help because they never
respond. Also I'm under the gamer tag SYMPAUL

:)

 

I accidentally redeemed a wrong code for nba 2K17 instead of 18

i went to GameStop and I asked the cashier for 2 nba 2K18 35,000 VC cards but when I redeemed them it said that it was nba 2K17 and not 18, is there anyway to transfer VC or does it stay on the game because I traded in 2K17 for the VC .

 

2k17 nba

I pre-ordered nba 2k17 legend gold edition. I didn't get the Bonus item like VC and i don't know how i can get that to work. Any help

 

Hey ShakierWeevil64! Is it possible it was purchased under a different gamertag than the ones you've posted here? Post back and let me know!

 

Hey, ShakierWeevil64! I see that you made this purchase on another account, however the investigation team let us know that they are unable to confirm that the purchase was made on either of these accounts. Can you sign into the
Commerce site with the account you believe to have made the purchase on and provide us with a screenshot of the purchase, please? You will need to upload the image to a file sharing site of your choice and post back
with the link. This will help us dig into what's going on. Thanks!