Didn't recieve 20% off 12 months gold subscription and didn't recieve free game

My son saw on offer on home on his Xbox, saying that if I get 12 months I get 20% off and a free game, "Lovers in a Dangerous Spacetime". However I did not get the discount so I was charged $79.95 and my son never got his free game. I have already talked
to customer service and he said I should write a post here. Please fix this as soon as possible. (His GamerTag is proplayerethan)

:)

 

5 Free games with purchase of 6 month subscription

if i pay for a 12 month subscription will i still recieve the 5 free games?

 

Wheres my free game?

Hi, still waiting for my free game.



Purchased 20% off Gold 12 Months on the 6th March.

Free game chossen was Halo Reach.

Gamertag Bogbrush72 (which has now changed to Obileon)



Could you tell me if theres a delay and when id expect to recieve the game.



Thank you

 

Did you purchase the gold through the ad itself?

 

If you used a prepaid membership code that's not purchasing the deal

You must use the dashboard option the discount would automatically be displayed when before you make.the purchase