Didn't Receive v-bucks

Hi Andrzej, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

First, we need to ensure that the transaction is successfully purchased on your account. Kindly sign in to https://account.microsoft.com/billing/orders and then validate the status, make sure it is "completed".

Once confirmed, forcases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Also, there is no option for a replacement but you can request a refund via https://xbox.com/refunds.

Hello Evelyne,

You will need to get with epic games support. They are the ones that issue the V-bucks, not Microsoft. https://www.epicgames.com/site/customer-service

When you go to link fill out a ticket. They will then look into it and if you didn't receive them, they may issue them. They are the only ones that can issue the V-bucks.

Thanks,

Brad

Hiya Alex,

Sorry to hear that you're dealing with this issue trying to get your V-bucks.

We have another thread here with more information on V-bucks Promotion:
Did not receive promotional V-bucks
Please drop by this link/thread and find out more.

Hope this information was helpful!

Hello George,my name is Marvina, I will be happy to help you.

The first thing you should do is check if the secondary code you received is valid.

You can do this by entering the code on the Epic Games website.

If the code is invalid, you will need to contact the gift card seller to obtain a replacement.

If the code is valid, then the problem could be with the V-Bucks redemption system.

You can try to redeem the code again on a different Xbox console or on the Epic Games website.

If the issue persists, you will need to contact Epic Games support for help.

Here are some tips to avoid this problem in the future:

Purchase V-Bucks gift cards only from authorized sellers.

Store the secondary code in a safe place.
Please check the validity of the code before attempting to redeem it.

To report the issue, you can follow these steps:

Visit the Epic Games website.

Click "Support."

Select "Account & Billing."

Select "V-Bucks."

Click "Create a request."

In your request, please provide the following information:

Your name and contact address.

The secondary code for the V-Bucks gift card.

The date you tried to redeem the code.

Source:https://www.epicgames.com/help/en-U...-more-v-bucks-in-battle-royale-a5720299456539

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Hiya Mahd,

We have another thread here with more information on V-bucks:
Did
not receive promotional V-bucks
Please drop by this link/thread and find out more.

Hope this information was helpful!