Didn’t receive rewards for game purchase in Xbox store

Hello m ziMDars,

Only Xbox Live Rewards members are eligible for Xbox Live Rewards. Since you are not a Rewards member, you are not eligible for any Credits.

Hello Stubedoo54, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

That's correct, you do not receive reward points for purchasing game add-ons. You will only receive reward points for purchasing full games.

In the case of Avatar Frontiers of Pandora, the game was released on March 25, 2023. If you purchased the game before March 25, you may have received reward points. However, if you purchased the game after March 25, you will not receive reward points.

In the case of Destiny 2 Lightfall, the game will be released on August 24, 2023. If you purchase the game before August 24, you may receive reward points. However, if you purchase the game after August 24, you will not receive reward points.

If you want to make sure you receive reward points for purchasing a game, you can check the Xbox rewards page before making your purchase. The rewards page will display all games that award reward points.

Here are some tips to get reward points for purchasing games:

Buy new and popular games. New, popular games typically award more reward points than older or less popular games.

Buy games on the Xbox Store. Games purchased from the Xbox Store earn more reward points than games purchased from other stores.

Buy games with an Xbox Game Pass subscription. Games purchased with an Xbox Game Pass subscription also earn reward points.

I hope this information is helpful to you.

Merry christmas.

Sincerely,
Oskayra.

Hi I purchased the game on April 13th I activated the punch card then bought it but didn’t receive my 6000 points I have even contacted reward points support too but nothing any other solutions ?

For help with quests, you'll need to post in the sales and promotions forum.

Hello StarLight0069,

This forum is for Xbox Live Rewards issues only. If you are asking about a general Xbox promotion, you should try reaching out on the general Sales and Promotions forum for more specific assistance.