Didn't receive reward credits

ksattop0 · May 12, 2017

I pay for $200 Singapore dollars for discounted games from April 1st to April 30th this year but these are not reflected in the rewards credit section of my account. Please help.

:)

Tenchi_Ryu · May 12, 2017

Why buying from Microsoft store sucks

Has anyone received their 15k rewards credit yet for preordering Halo?

DBU X HulkXZ7 · May 12, 2017

Bought Xbox One S for Christmas and haven't received Reward program credits

I'm part of the Rewards program, and I purchased an Xbox One S for Christmas during the 50k promotion and didn't receive the credits. The Rewards program was having a promotion, if you sign into an Xbox One S you'd receive the credits within 15 days.

Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE · May 13, 2017

MyVip for April has not yet been deposited and according to the staff may be deposited late due to an error.

XBLRewards8 · Nov 3, 2018

Hello ksattop0,

Apologies for the inconvenience. Due to an issue affecting some of our members, we have delayed payback of April MyVIP until we can ensure that all members are appropriately Rewarded. Once we can confirm that this issue has been resolved, you should see
your April payback. Again, apologies for any inconvenience caused by this delay.

Murphs-A47006C9-2185

MyVip for April has not yet been deposited and according to the staff may be deposited late due to an error.

XBLRewards8

Hello ksattop0,

Apologies for the inconvenience. Due to an issue affecting some of our members, we have delayed payback of April MyVIP until we can ensure that all members are appropriately Rewarded. Once we can confirm that this issue has been resolved, you should see
your April payback. Again, apologies for any inconvenience caused by this delay.

XBLRewards8

Hello StE3LErSEmIN3M,

From the FAQ for that offer:

When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

Since it has not been 96 hours since your purchase, it is too early to see Credits pending.

Smwutches

It takes about 96 hours for credits to show as pending after completing an offer. Since the offer hasn't been available for that long yet, it would be too soon to see the credits pending.

Smwutches

Prizes from quests are given within the following month if you don't receive anything by the end of February, you will want to post in the sales and promotions forum.

Reference numbers are only used by phone/chat support and should actually not be posted on the forums.

Didn't receive reward credits