Didn't receive Overwatch Widowmaker Noire pre-order skin

Hi there,

I bought Overwatch digitally at around 10pm PST on May 23rd but didn't receive the pre-order bonus skin for Widowmaker. I spoke with a support representative who reviewed the purchase and confirmed it was a valid purchase, reference number is:
[Mod Removed]

Hoping to get this resolved ASAP!

Thank you

:)

 

I didn't recieve my pre order overwatch origin edition Widowmaker Noire Skin

I bought Overwatch Origins Edition digital code and I have all the origin skin but not the Widowmaker Noire skin that came with pre order. Today I talk with a xbox support about this issue and state that I did purchase on my account.

 

Problems with code/Noire Widowmaker Skin

Hello there, I Preordered Overwatch and I entered the code to redeem the Noire Widowmaker Skin and the license did not apply to my account. When I go to redeem it again, it says the code has already been used. I was in chat and we went through some troubleshooting
idea, and have had no luck. Please help me, as the Noire Widowmaker Skin was on of the reasons I preordered to behin with.

 

Hey there Spykles!

The Widowmaker skin should show up automatically in-game if you pre-ordered. If you head on over to Hero Gallery Widowmaker should show up as already having 1 skin unlocked. From there you can equip it Let us know if that helps!

Hope you're having as much fun with Overwatch as I am!

 

I pre-ordered on the 20th and didn't get my Noire costume either... When I go to the Gallery it is locked.

 

I'm having the same issue with it not being in my gallery.

 

Hey there vexed DLX and Vanylla Latte.

To clarify, did you purchase the game digitally through the Xbox Store or did you purchase a physical copy of the game?

 

Hey Vanylla Latte,

Can you clarify if you received a redemption code inside the case? Were you able to redeem that code? If you still have the code, please private message me the code you received by clicking on the envelope below this post so we can look into it.

Thanks!