didnt receive my refund

Hi there! This is Virginia O.

I understand that you are experiencing issues with not receiving your refund.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please verify the status of the transaction if it shows refunded in here:

https://account.microsoft.com>; Order history.

Once it is refunded, your refund should be processed 3-5 business days but it will still depend on the Bank's billing cycle.

Thank you for your cooperation.

Didnt received an email and they dont allow contact regarding refunds..

No one in the forums can answer that question. No one here, not even support have access to your account via the forums. You will need to go to the Enforcement website at enforcement.xbox.com to have any action taken. You also should have received an email
at the address associated with the suspended account.

Seems to be a focus the last few days on suspensions for refunds. The point is, the disclaimer when buying digitally is serious when it says "no refunds". Maybe someone on the account has received other refunds?

Im the only one on the account, and receiving the refund was authorized. If i got suspended for that transaction they should've emailed me with the specifics. I didnt even fight the transaction, I asked if i could get refunded but it wasn't a problem if
I didnt.

Then you really need to contact Xbox support because I dont see that deal in the Xbox Store on my Xbox. And thats disappointing because I would get that in a flash because 10,000 Vbucks is $100 (89.06 euros for you) so that is a super sweet deal.

That package for 10,000 + 3,500 Vbucks is 89.06 euros not 20. Did you purchase the right bundle? It looks like the 2,500 +300bonus Vbucks would be around 20 euros. Did you buy this from the Xbox store?

Also, if you brought the Founders pack for Save the World campaign it doesn't includes V-Bucks. It just gives you boosts, daily login items, llamas, banners, and Legendary heros depending on the bundle you brought.