Didn't receive my Purchase nor does it show up in order history!

Discus and support Didn't receive my Purchase nor does it show up in order history! in XBoX Games and Apps to solve the problem; So my cousin wanted to some V-Bucks for fortnite and i decided to purchase the 2500 (+300) package and after i went through the paying methods and... Discussion in 'XBoX Games and Apps' started by Arrekuqi, Feb 5, 2019.

  1. Arrekuqi
    Arrekuqi Guest

    Didn't receive my Purchase nor does it show up in order history!


    So my cousin wanted to some V-Bucks for fortnite and i decided to purchase the 2500 (+300) package and after i went through the paying methods and succesfully made the purchase i couldn't find it in my order history nor did he get it in game.

    I've tried using the "contact us" but it has to be one of the most stupid method of support i've ever used because whenever i tell the "Virtual Agent"

    my issues i'm having it says it's going to send me to a real person but keeps sending me back to the virtual agent again. I went through the conversation 6+ times and it still sends me to a website where i have to talk to the same Virtual Agent.

    I've only been logged in to this account and it has already taken money from my bank account but i didnt receive my product i bought.

    :)
     
    Arrekuqi, Feb 5, 2019
    #1
  2. Arrekuqi Win User

    Didn't receive my Purchase nor does it show up in order history!

    It was on this account but for some reason it's still pending according to the person i talked to in support. It doesn't show up on the Order history but i have to wait a couple of hours.
  3. ChiefJoboo Win User

    Didn't receive my Purchase nor does it show up in order history!

    1. Please see this page (while logged in on the account you bought them on) to see if the order is there and to see if it says pending:

    https://account.microsoft.com/billing/orders#/

    2. If you can't find the order in your history please contact xbox support:

    1. Go to
    http://support.xbox.com/contact-us

    2. Click "Billing & Accounts"

    3. Click "See Other Options"

    4. Click "Charges on My Account"

    5. Click "Show contact options"

    6. Click "Chat with Xbox Support" or "Request Callback"

    3. If it is on your purchase history and it's not pending, please push the Xbox button on your controller, highlight fortnite and push START (3 lines button) and select Quit. Restart the game and see if the VBucks are there.

    4. If they're not there please wait a few hours and if still not, please contact their support about this:

    https://epicgames.helpshift.com/a/fortnite/?contact=1
  4. choppyseize Win User

    Didn't receive my Purchase nor does it show up in order history!

    The order could be pending like Chiefjoboo suggested, I would also check to make sure you purchased them on the right account.
  5. Nixelplex Win User

    Mixer MixPot The Game Awards 2018

    I didn't receive an e-mail with them, but when I look at my order history it shows up there.

    Might want to check your order history and see if it's there.

    Order History

    Hope that Helps.
  6. nic frenis Win User

    My Xbox series s won’t let me download a game I bought, I can see it in my order history, but it just asks if I want to buy it for a friend and doesn’t show it in owned games

    This did not work, my game still says purchase as a gift and does not show up in owned games, just in order history
Thema:

Didn't receive my Purchase nor does it show up in order history!

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